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Business Profile

Sleep Apnea

Respify CPAP Cleaner & Sanitizer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was supposed to be many oxygen machines instead they were CPAC cleaners. Not one but two and the toe of $251.47 that was including shipping fees. I need my refund to be able to buy my oxygen machine to travel with me. It is due to a health issue and it seems like they have only took advantage of me. They will not give you a phone number they will not answer you. They even want to charge 10% stock and fee on the merchandise they sent me that I did not need. I don't think this is a real business. If any help you can give me I would deeply appreciate it

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** had their product for some time. I tried to find the purchase date but was unable to. I am unhappy because I believe Ive used this product for less than a year and it has stopped working.. I cant charge the unit. I paid quite a lot for this and I expect it to work for a long time. I am so tired of wasting my money on failed products which are usually made in *****.

  • Initial Complaint

    Date:02/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product in July/August 2021 (order 80664A). I brought it to my doctor, who said using it would void my cpap warranty and that it could be dangerous. I returned the product and got a refund. Recently, I commented on this experience on one of their ******** posts. They are telling people that their products do NOT void machine warranties and not addressing the many questions related to its safety, as it uses ozone. They told me that I had never purchased from them and accused me of defamation. They then blocked me and removed my comments from others seeing my experience. I'm worried about this careless use of ozone and them telling people that they do not need to consult their doctors/manufacturers before using their product. They were very rude to me and I wish I could send you all the entire conversation and what they are claiming about their product. It sounds cliche, but they really need to be reviewed for the good of the public.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    126139A Is my order number. *** reached out several times since first recipe I no my unit and it hasnt worked since day one. I plugged it in to charge like the directions said. Unit got very hot and didnt charge.

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and emailed the company with no luck. I got shipped 3 units instead of 1 and charged ******

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I received the product I was told one full charge would last for 6 cleanings. It will not last for even one. I tried to contact the company, however never received any response.

Respify CPAP Cleaner & Sanitizer is NOT a BBB Accredited Business.

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