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Business Profile

Electric Generators

Great Lakes Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Generators.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a WEN 56035T 7 HP ****-Pound Compaction Force Plate Compactor, CARB Compliant, Black from the company on Amazon.com on 6/13/23. I used the item 2x, and on the third started to have some mechanical problems. I called the company who said it was probably the belt, despite me telling them it was a new machine and I only used it a couple of times. I ordered a belt and when replacing it, noticed loose screws, bolts, and ***** inside where it did not appear that should be. The original belt, as suspected was new. I called the company again and they said I needed to take it to a WEN-approved service technician for repair or replacement if defective. The closest one was a 2-hour drive away from my home (both ways) with an alternative solution to find my own technician, pay for the evaluation, repair, etc. then try to get reimbursed. Although both options were unreasonable, we opted for the former and dropped off the machine. Per WEN they have shipped repair parts to the tech to fix the defective machine. We do not feel it is fair to keep a machine that was defective and either want a replacement or a refund. We contacted *** to share the following:1. The machine was clearly defective as it immediately made noise and started smoking the third time I tried to use it. 2. Evaluation/Repair options are very unreasonable in terms of location or out-of-pocket costs/finding your own tech. Their nearest location is a 2-hour drive plus gas and tolls.3. The company charges $300 for return shipping plus a %15 restocking fee which is what they said we could do if we wanted a new replacement. Which is also unreasonable. They claim it is because the item is heavy. That return fee is not posted anywhere on their website or Amazon, it only says the customer will pay for return shipping if they want to return the item. That return amount and lack of disclosure before purchase, is very unfair.

    Business Response

    Date: 12/21/2023

    Replacement unit has been shipped. Unit shipped 12/21/2023 via ABF. Tracking number is 113914644, projected delivery is 12/29/2023. The following link will provide real time tracking- ************************************. Customer can contact us for any other questions or concerns.

     

     

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a WEN generator model *****i on 6/23/2022 for $429.99. Serial # ***************/**. Engine #******************. The unit is leaking oil from the breather tube that runs from the value cover to the air filter box. I am emailed back and forth with ***** from WEN multiple times. He finally approved a repair under warranty (Ticket # ******) at *************************** in *******, **. When I contacted them they told me they could not repair the generator. They said the leak from the breather tube indicates pressure build ** in the internals of the engine. They said this is a major internal issue. They suggested I return the generator. I emailed ***** from WEN twice (7/27 and 7/28) explaining what All Season said and requesting an exchange for a new generator. I have received no response. I have sent pictures and done everything asked of me. I cannot use the generator as it is leaking oil all over my garage floor. I need the generator for a job.

    Business Response

    Date: 07/29/2022

    We have contacted the customer and a new generator will be sent.

    Customer Answer

    Date: 08/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Great Lakes Technologies LLC is NOT a BBB Accredited Business.

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