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Business Profile

Boat Dealers

Crownline Boats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Jim B

    Date: 12/11/2024

    they use cheap parts, outdated electronics, and do not support the dealers with information on how to get replacement parts.

  • Dennis F

    Date: 08/14/2024

    They sell parts on there boats that say they are Stainless Steel and theyre not. They do not take care of their warranty work , they just tell you your boat is out of warranty when you have proof its not.

  • Sandra W

    Date: 08/16/2023

    In all our years owning boats **************** has always been 100% wonderful , HOWEVER Crownline never ever answers the phone or calls you back on anything that you even have a question on their boats , their answer is contact a Crownline dealer , PFTTTTT because the dealers can not even know the answers , they are just as confused as we are and to boot the Dealers say the office never ever answers them either , Shakes my head , shame on this company for not standing behind their product !!

  • Raymond M

    Date: 02/07/2023

    I would like voice my concern and extreme dissatisfaction on my recent experience with Crownline Boats. I had an issue with an important item/feature that was supposed to come with my purchased boat 1.5 years ago. The item wasn’t available due to supply chain issues at that time. I had communicated to crownline (***** **** *** *** *******) , that I would wait for the item to be available, as opposed to getting a credit. They then turned around and wanted to charge me for these items, as well as to wait an additional 3 – 4 months to receive the item, after 1.5 years. There was documentation and extended communications to corroborate the intent and next steps. Unfortunately, my dealership has dropped crownline, and I had to try to work through this with ***** and ***. It is very disappointing to have the dishonesty and lack of integrity from the crownline in the handling of the situation.
    They speak of Customer Satisfaction and Ownership in seeing these situations through, but when the rubber meets the road, all I have received is “Back Peddling”, lack of core values and dishonesty at best, which leaves a pit my stomach on my decision to go with Crownline.
    When making a purchase on a high price luxury item, you would hope the manufacturer would have some integrity, ownership, and honesty behind the sale from day 0 through day 2. That is not the case with ***** and *** at crownline and truly questions my decision to go with Crownline!

Crownline Boats is NOT a BBB Accredited Business.

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