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Business Profile

Home Inspections

Spark Inspections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** came out to do a presale inspection on our house on March 15 2024. We paid him by check and he said that he would get our report to us. A week later we reached out to him he said) mail on March 20th) that he was waiting to hear back from a friend about our balcony railing inside our house report will be finished and will send us a link to the final product. ON March 22nd ***** emailed us that he received his information and was finishing our report this weekend. Then March 29th said thought the website published it would check the email might of had it wrong. April 1st I sent that I check my trash and still have not received anything please send to my husbands work email. April 2nd we reached out to him if the report was finished no reply. After this we have not heard anything from ***** Conrad via email. April 12th my husband (****) called ***** ( **** called on an other phone than his phone used a phone at work) and ***** picked up said he was in the hospital and problems with his net work. I followed up with an email on the 19th to ***** asking for the report if everything was okay - no response. April 27th another sent email to ***** asking about the report and reminding him he cashed our check for payment $625 on March 27. Last week **** finally got a hold of ***** (***** never returns phone calls it seems) and ***** told him we would get the report last weekend, **** reached out yesterday again left another message.***** cashed our check as I said on March 27th. One time when **** got a hold of *****. ***** asked if we wanted a refund or the report. **** replied the report you did the work we would like the report. We are tired of waiting since March 15 it has been over two months. I hope that some one could help us get this resolved. I am beginning to wonder if he ever did the report.I can send email will have to get them for you if needed.

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