We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Attic Fans

Jet Fan
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a Jet Fan attic fan installed on 6/12/2024 at our home. It cost $1197 and came with a warranty that included 100% cost of repair/replacement for two years, incrementally decreasing in percentage covered as years pass. We are experiencing a leak from the fan into our attic that is causing damage to drywall in our guest bathroom. I have attempted to contact ****, the owner for three months now, with not so much as a call back or text in return. I dont know how much the damage will ultimately cost, but initially we were just calling to have the fan resealed.

    Business Response

    Date: 05/18/2025

    7662064581B5F



    Hello ***** and Sarah *****,


    The link takes you to several pictures that I took while looking for the leak. The first thing I discovered was that every stain near the fan was dry after 24 hours of rain it should be wet. I also noticed that when I installed the fan the sawzall blade touched the rafter and that spot where the blade touched the rafter was perfectly clean without stain and it was dry in an area that was stained from a previous leak. I noticed stains going up the rafter to the ridge from the previous leak.

    I reached underneath the insulation at the point of the ceiling stains and found it wet. The bottom of the plumbing vent was wet top of the plumbing vent was dry. I started checking all the joints in the plumbing vent and found one joint that was  loose.

    I noticed the way the 4-in plumbing vent that comes down from the roof penetration was piped such that the water would cling to the inside of the pipe follow it around into the horizontal piping above the ceiling. The drain waste vent tee after the offset coming down is turned upward which would allow water to follow the bend to horizontal pipes instead dripping down.

    I don't believe it was glued properly because I don't believe that those joints should ever come apart when they are properly primed and glued. 

    I'm recommending that a professional plumber do the repair to be sure it's done properly. 

    Sincerely,
    **** Tideman, "Jet Fan Man"

Jet Fan is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.