Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My experience with LifeQuotes wasn't the worst I could have, but it's worth reporting as I no longer want to work with them. I started pursuing ******************* through Life Quotes via Geico's online tool on 02/15/2023. I spoke with ******, and he asked me valid questions for anyone seeking life insurance. I also followed through on a blood test for the insurance on 02/24/2023 at Quest Diagnostics. I was able to see the results online, and they weren't bad. I was happy with the company and contact at this point. I also received calls from a female at the organization that would frequently update me about my progress in the process. Eventually, on 03/30/2023, I was contacted via email about an updated quote based on my medical history. It increased, but not exorbitantly so. Things started getting strange was when I would get contacted on late weekend and weekday evenings by ******, as a call back to my inquiries from the week. When I would call back with an additional question, I'd get directed to an automated voicemail repeating the phone number I called, but no name. Okay, whatever. I kept asking questions before proceeding forward, including requesting the written policy I would be buying into. First, ****** just sent me the original application packet with some addenda. I asked again for the policy documents, and he emailed me that Symetra doesn't provide the policy as its sensitive information (screenshot of email attached). That seems strange to me, but his manager ****** contacted me later and confirmed it. She did send me a fake, sample policy document, which is wonderful. However, in between my contact with ****** and ************************ left me a voicemail claiming I had an "obligation" to *********************** I called and spoke directly to *****, and I explained that I had no such obligation yet. I was obviously displeased, and even though it was a recorded call and he answered with his name, he later claimed his name was ****. That's very unprofessional.
Business Response
Date: 04/18/2023
Dear *******,
I am *****************, CEO and founder of www.lifequotes.com insurance agency. I have reviewed your complaint and found no misconduct on the part of our associates. Your life insurance application received an offer of life insurance from the insurer that was higher than you requested because, as we told you, the insurer reviewed your medical records and based their decision on what they read. We have not seen those records.
Sincerely,
***********************, CEO
Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not sure why this company has been calling me, but they call nearly every single day sometimes more than once. I've blocked their number but they still continue to call and leave messages. It's been going on for over a month now and I'd like it to stop.Business Response
Date: 08/15/2022
Hi, ****,
We don't do spam calls here but were following upn your inbound call to us on July 4, 2022 asking for life insurance quotes for yourself and others in your family.
We have no record of you asking us not to call you. Had you asked, we would have immediateliy stopped calling you.
I have now set your number not be called again starting tomorrow and will mark you as uninterested.
Sincerely,
***********************
CEO, Lifequotes.com.
Customer Answer
Date: 08/18/2022
Complaint: 17714903
I am rejecting this response because:I'm glad to not be getting calls anymore, but I definitely answered and said I was not interested nor did I submit any request for life insurance. Obviously it was a false request and your records are incomplete or inaccurate regarding me asking you to stop calling. I don't necessarily appreciate being called a liar by saying I never asked for the calls to stop.
Sincerely,
*************************Business Response
Date: 08/24/2022
Hi,
We have again looked at and audited this person's complaint of ignoring his request not to call and cannot locate any such request.
He called us in early July wanting life insurance quotes and advice for his father. He also set a callback appointment with our agent, but failed to keep that appointment.
Customer states that we have called him daily since his date of inquiry, which is false. We have not called him daily since his date of inquiry and only on one day day did we call twice within a 48 hour period.
**********,
***********************, CEO
Customer Answer
Date: 08/31/2022
Complaint: 17714903
I am rejecting this response because:
Because I will not be called a liar, I asked them not to call, I remember very specifically yelling at one of your agents to not call me again. Funny you say I called for my father I've never meet my father in my life so that is a lie.
Sincerely,
*************************
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