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Business Profile

Hearing Assistive Devices

Miracle-Ear Hearing Aid Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment for 3/30/2023 at 9am i called first the visit was suppose to free so i saw the Doctor which was ************************* he did the examine for my ears and we went to talk about the charges i was explaining to him that i would have to think about the charges and look at my income to see if i can fit extra into my budget since i have only one income now from SS he said ok but then he said let me see what i an come up with to help you out not knowing he was asking to apply for a credit which i didn't know he asked for my SS number and start saying i was approved for $4000.00 I told him i didn't want to do anything untili look at my budget so that was on a Thursday i said i will come back on Monday and let you know what i wanted to do but i didn't go back on Monday nor did i call and speak with him so i looked at my credit report and see that i was issued a credit card for $4000.00 limit without my ok and approval i called to speak with the doctor on 4/5/2023 and was told he would call me back still haven't heard from him i call the Corp.Office and was told i would get a call back in 24 to 48 hours still haven't heard form them either i called the Credit Card phone number and was told the card would be cancelled and i will receive a letter letting me know the details still haven't received the letter i just want some answers and the card taken off my credit report which i didn't ask for i also called since 4/5/2023 and still no response Please Help me.

    Business Response

    Date: 05/02/2023

    Hello, anytime a patient comes in that is seeking hearing aids we have the ability to do monthly payments. When a patient is interested and to know what options they have on a monthly budget we have to find out to give accurate answers and options. We just did what the patient asked. This must be a miscommunication. The patient has not purchased hearing aids from us yet, nor did we bill the patient any kind of payment or expense. 

     

    Thank you

    Customer Answer

    Date: 05/02/2023

     
    Complaint: 19952711

    I am rejecting this response because:

    Sincerely,

    *************************

Miracle-Ear Hearing Aid Center is NOT a BBB Accredited Business.

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