We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marketing Consultant

Uniball Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRODUCT SHIPPED TO UNIBALL OVER 1 MONTH AGO. WITH LETTER 5 EMAILS SENT TO COMPANY NO RESPONSE?LETTER BELOW ------------------------DEAR ****************, As a lover of your Uniball 207 Impact pens (black Noir);I have noticed that they seem to becoming "done" in ostensibly shorter periods of time than in previous years?It's almost as if they being manufactured with less ink?(I've used both but prefer the bold black over blue.)I've shipped one of both to you for your own inspect and tests if so desired.However I'd like for you to ship me a box of the Bold Black. (Photo attached from a previous purchase)I'm hoping this is possibly a manufacture error and I can look forward to years of continuing to make Uniball my favorite pen which I first discovered in ********, ****** in 2003. Thank you in advance.Respectfully,

    Business Response

    Date: 06/17/2024

    Dear ******,

    Thank you for bringing your concern to our attention. We appreciate your feedback and apologize for any inconvenience you have experienced with our pens.

    We want to assure you that there have been no changes to the ink used in our pens. We stand by the quality of our products and offer a lifetime warranty on all of our products. We would be more than happy to provide replacements for the pens you are experiencing issues with.

    Please provide us with an address where we can ship the replacements, and we will send you documentation confirming your order.

    For any future communication, please email us at ******************** or fill out our customer warranty form at unibrands.co.

    Thank you for your patience and understanding. 

    Sincerely,
    *******************
    Customer Service Team
    uni brands

Uniball Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.