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Business Profile

Roadside Assistance

AAA Car Care Plus 152 Wheaton Illinois

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in January 2023 because it was overheating. Prior to this the summer before I had brought this to another shop for the same reason and they charged me over $1700 to fix the car. The problem was never fixed so I brought it to Aaa in January 2023. they charged me $2227 on January 18 and stated the car was fixed and had a three-year warranty. 10 days later the car overheated again and I was charged another $237. I brought the car in two more times for overheating and they kept saying they could find nothing. Finally in April it begin to overheat even worse to the point where I had to have the car towed to them and they told me it would be another minimum $550-$2780 to fix the problem. The color does not run more than a block without overheating. So at this point I want a full refund because I feel they have been dishonest with me. The car does not run. This has been such an Incredibly horrible experience. I believe this is fraudulent behavior.

AAA Car Care Plus 152 Wheaton Illinois is NOT a BBB Accredited Business.

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