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Business Profile

Audio Visual Equipment

Pegasus Audio Visual Products, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered & paid for several whiteboards from Pegasus Whiteboards Products on 3/11/24. I was told that the product was on backorder and would be shipped on 7/24 then 8/26 then 9/24. I contacted the company on 6/28, 8/19, 9/20 and kept being given delivery dates. finally in December I asked them to give me a refund because I am tired of waiting for the product and would go elsewhere. as of today, we have not gotten the product and not gotten a refund. The credit card company will not put in a dispute due to the age of the order so we are considering legal action as we have had to do this in ******** before and we got back the cost of the product, legal fees, travel fees and interest. ************* is *************************  

    Customer Answer

    Date: 01/14/2025

    Please see attached receipt.

    Thanks,

    ***** ******

    Business Response

    Date: 01/15/2025

    The warehouse was not available to found the shipment processed for shipment on 9/23/2024, according to the warehouse it was misplaced, or it was picked up by the wrong carrier mixed with other shipments,we have contacted the carriers but none of them have records of having received this shipment from us.

    Over the past several months we have experienced various issues originating from our Crystal Lake IL ******************** namely misplaced, lost, or improperly shipped orders. While we are unable to directly tie all these issues to the higher volume of orders our distribution center is processing, our normal operating procedures have been affected on several fronts, and we are constantly trying to quickly correct issues that arise. As a result, as of this year we have closed the ************ location, and we have moved our ******************* to Wheeling Illinois.

    Per your request full refund for $1005.00 is being processed.

    We are sorry for the frustration this has caused you. We value your patronage and wish to continue serving you in the best way possible.


    Thank You for your business
    Pegasus Customer Support



  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product from this company and was told it would be back ordered . The back order delivery date has come and gone and I have not received the product. The company is not responding to emails or phone calls.

    Business Response

    Date: 05/09/2024

    We have been communicating via e-mail, replying to all his e-mails Today we have been in communication with this customer. A full refund for $405.00 has been processed.
    The total order and the amount he paid was for $405.00 not $470.00. Attached is the sales order receipt that shows the amount paid was $405.00

  • Initial Complaint

    Date:07/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    P31612-9122 Bought a dry erase board after clicking on a link the indicated I was to the Projectable whiteboard section. After purchasing and installing one of those boards I turned the projector on and it did not work. I contact Pegasus, they told me the board I bought was not Projectable, even though I bought the board under the Projectable link. I am only requesting a partial refund of $160.

    Business Response

    Date: 07/24/2023

    The customer selected and purchased an Anti-Glare Glass BLACK board that is not recommended or intended to be used for projection. The only Projectionable Magnetic Glass Whiteboard is the WHITE COLORED. The product name and description are clear the product description is not directing the customer to use this glass BLACK board as a projection screen. Link of the product for your review.  ***************************************************************************************************************


    Pegasus Magnetic Anti-Glare ****************** Black surface 72" x 48" Anti-Glare Glass Blackboard Fingerprint-Free 6' x 4'

    On 7/14 we have informed the customer that he has purchased by mistake an Anti-Glare Glass Blackboard NOT the White colored Anti-Glare glass board that is for projection, he never requested to have the product exchange or returned to us.

    We are not responsible for customers mistakes when selecting their purchasing online, however, If the customer ************************* is not satisfied with the product, a refund may be arranged excluding freight charges upon inspection. Returned merchandise is also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Shipping charges paid to ship the product to the customer are non-refundable. The customer ************************* will be responsible for return shipping charges,insurance, and shipment tracking to return the BLACK *********** he has purchased, at the receipt and inspect the glass black board we will provide with a refund for $425.00 price for the product he has purchased.

    Customer Answer

    Date: 08/01/2023

     
    Complaint: 20360905

    I am rejecting this response because: This is not settled. Company has made no effort, and hasnt even corrected their website. Clearly the product is listed under the Projectable-Magnetic section of their site. The product description does not contradicts the page heading. 
     Link: *************************************************************************************************************

    Its obviously the board is pictured u see the Projectable-Magnetic heading


    Sincerely,

    *************************

    Business Response

    Date: 08/01/2023

    The product page  our the Anti-Glare Glass boards - is not miss leading customers. This customer is the first customer our of thousands of customers that purchase an Anti-Glare Magnetic Glass Blackboard to project when the product page for this item PLG4872-B has a clear description that this is an Anti-Glare Glass Blackboard - it doesn't say the product is a projection magnetic Glass Whiteboard.

    The Anti-Glare glass boards products page has a clear notation at the bottom - The customer purchased the Magnetic Anti-Glare Tempered ******************* Black Surface not the Projectionable-Magnetic

    Two popular Glass marker board background color surfaces are available to coordinate with your most treasured interior design:

    * Projectionable-Magnetic Anti-Glare tempered Glass Whiteboard for Multimedia Projection and Writing, a combination of projection and dry erase surface


    * Magnetic Anti-Glare tempered ******************* Black Surface

     

     

Pegasus Audio Visual Products, Inc is NOT a BBB Accredited Business.

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