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Business Profile

Auto Repairs

Ricks Auto Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11, 2024, I visited Ricks Auto Repair to schedule routine maintenance for my 2017 **** Q7. The services performed included an oil change, filter replacement, coolant flush, and tire rotation.Upon commencing the vehicle after the maintenance, I encountered an error message prompting me to shut off the engine and inspect the coolant level. I subsequently conducted the coolant check and discovered a complete absence of coolant.I contacted Ricks Auto Repair to investigate the cause of the coolant loss. I provided the vehicles mileage at the time of the maintenance (*******, December 11, 2024) and the return date and mileage (*******, February 20, 2025). The manager informed me that he was unfamiliar with the situation and suggested that an air pocket could be the cause of the coolant ******* girlfriend had previously observed wetness beneath the Q7, which I initially attributed to moisture from the air conditioning system dripping onto the driveway.The manager stated that there were no leaks and conducted a pressure test. He concluded that the most probable cause was an air pocket. Following the completion of the test, I was charged an additional $48 to replace the missing coolant and was provided with a new bottle of coolant.On February 5, 2025, I noticed that my lug nut covers were missing. This occurred during the tire rotation performed during the previous maintenance ******** my opinion, the coolant loss was likely caused by a hose that was not adequately tightened during the previous maintenance visit. The hose subsequently became loose and allowed coolant to drip out.The vehicle has a comprehensive maintenance record, which can be provided upon request. Prior to the service at Ricks Auto Repair, the vehicle had no known issues with coolant or lug covers.I believe that I was unjustly charged an additional fee and that the missing lug nut covers were a result of negligence on the part of the repair shop.

Ricks Auto Repair is NOT a BBB Accredited Business.

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