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Business Profile

General Contractor

Homecastle Restoration, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Homecastle Restoration to act as a Public Adjuster with my Hail/Storm Damage claim with ******************* ***** *** with Homecastle met with an Adjuster from ******** to inspect the storm damage. The damage was to the roof, siding, gutters. soffit and fascia of my ****************** acknowledged damage to the roof, gutters, soffits, fascia and one side of siding. ***** *** assured me that he would work with ******** to get all four sides of siding replaced. A check from Allstate for $14499.82 was given to ***** *** with an additional recoverable depreciation check of $8940.80 to follow when work is done. The roof was completed. ***** *** then cut a large portion of my siding for a lab report to show that this siding is no longer available. ***** *** then stopped returning my calls to complete the project. I then spoke to DJ from Homecastle and he assured me that he was in contact with ******** to get the additional funds to replace the siding. after several attempts to contact anyone from Homecastle with no reply and I seeking assistance from BBB since Homecastle has a A+ rating with BBB.

    Business Response

    Date: 04/15/2025

    Dear,

    I would like to clarify that the issue with Mr. **** ***** was fully resolved during a meeting on March 28.
    The situation stemmed from a miscommunication, and we were under the impression that Mr. ***** had already contacted the BBB to formally close the complaint.
    Please feel free to reach out to him directly for confirmation as the matter was resolved amicably.
    We would like to request that this case be considered closed.

    Thank you.

    *** ***
    ******************start="761" data-end="764"> Homecastle Restoration ****

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

Homecastle Restoration, Inc. is BBB Accredited.

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