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Business Profile

Nails

312 Nails & Spa Wheeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter received services at this salon and was overcharged beyond the stated price listed in the store's menu. When she tried to ask for explanation of fees, the owner was unwilling to provide a valid explanation and dismissed her by walking away and then threatening to call the police if she did not comply to the charges. She felt bullied and threatened by this individual and paid the charge in order to feel safe and leave the establishment. I called and spoke to this employee/owner who was extremely rude, impatient and harassing. He falsely reported that the technician provided my daughter with a quote before the services were rendered and that my daughter approved. This was absolutely not true as she would have not agreed to this over price because: 1) her friend had the same service done 1 week earlier for the store listed price of $65 not the $90 that my daughter was charged.2) she had funds only to cover the expected price therefore she could not have "agreed" to pay more.3) the employee/owner never mentioned this claim that she "pre-approved charges" and only said this to me when I called in. It was very apparent that he was not being honest as the details of this agreement were very inconsistent. 4) ************ and specifically this location has multiple reviews and that state similar conduct of overcharging, refusal to provide valid explanation and harassing behavior by this individual.

312 Nails & Spa Wheeling is NOT a BBB Accredited Business.

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