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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for food was placed on 12/08/2023 at 6:49pm. Order number ****. Order total $67.58. Ordered from location at ******************************************. I am not complaining about that location, I am filing a complaint against the customer care team. They sign their emails as:Dough management Inc.Office Administrator ************************* I contacted Dominos customer support the same day to explain the food was not cooked properly and arrived in terrible condition. I did not hear back until 12/14/2023 when I was told I would be issued a full refund to my bank account associated with transaction. I waited and no refund. Finally I emailed them again on February 9th, 12th, and 14th asking where the refund was. I didn't hear anything back until I contacted Dominos customer support complaint form again on 02/15/2024. They finally emailed me saying the refund didn't go through so they asked for it to be fixed, apparently it never was and now there's nothing they can do other than offer $70 in store credit which is not what I was promised and after waiting MONTHS to hear anything after I had to contact them and complain again. Unacceptable and I want the money back they took for food that was not made the right way.

Domino's Pizza is NOT a BBB Accredited Business.

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