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Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Marco's Pizza and ********************************* regarding a potential breach of privacy. My interactions with both companies have left me deeply concerned about the handling of my privacy.The sequence of events unfolded as follows:My engagement with Marco's Pizza began with a direct message on Instagram. I initiated contact with the company seeking information related to a recent pizza experience.Following the initial contact, a representative reached out, who identified himself as being with Marco's Pizza. Our communication primarily revolved around resolving a customer service issue related to my recent experience. At the end, I simply asked if I could have an email to someone in their legal department.Subsequently, without my explicit consent, I was contacted by an individual with the signature in their email of *********************************, dba Marco's Pizza, which is the company who owns that location I was speaking with. Despite not providing consent for my email correspondence to be accessed, he informed me that he had reviewed my email thread, which contained private information. My interactions were initiated with Marco's Pizza, and I expected that my communication would remain within the confines of that company.The potential privacy breach may also constitute violations of privacy laws and other laws, particularly in the jurisdiction of Cook County, ********.In reviewing the privacy policies of both Marco's Pizza and *********************************, I found they are allowed to share private info between each other, but in no indication does it say that sharing an email thread between the two companies is permissible. I also spoke with HR and they too said there was nothing in the policy and said that it's just something they do. I'd love to get a hold of someone about this incident.Thank you for your attention to this matter.-Matt

    Customer Answer

    Date: 03/28/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***************************

Marco's Pizza is NOT a BBB Accredited Business.

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