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Business Profile

Roadside Assistance

Ready 2 Roll Roadside Assistance, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold me a bad battery and I wasn't given a receipt

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to my Key Assist Coverage when my keys were lost and they in turn sent Ready 2 Roll to me for assistance in getting a new key for my vehicle. On Tuesday 4/25 they were sent my info. As I checked in with them they stated they would be there later that day. They then stated they couldn't come out until I paid for the service at which time they could come out. I paid them their fee with the understanding that I would receive an invoice for the service after it was complete from the technician so I could submit it to my insurance for reimbursement. They sent someone out a few days later and he cut and programed the key for my car no issues. He then stated he is just a contractor for them and that I will need to get an invoice from them. I have reached out to them multiple days with a response at first that they would drop it in the mail and I even had him tell me he did put it in the mail. I never received anything. Then he stated that someone would drop it off with me, never occurred. I have asked for it mailed or emailed, no response. I need this invoice to get paid by my insurance and they are no longer responding to my texts or calls. All I need is a simple invoice!!!!

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/22 my car died I requested through progressive insurance roadside assistance for a battery charge and the guy told me Id need a new battery however I specifically asked will it start tomorrow 11/21 and he said yes or I would have taken it to a shop right then and there but I am too trusting in a field I dont know much about so I trusted what I thought was a professional at the very least. So today 11/21/22 Ive been waiting since 7 am for someone to jump my car no calls no updates until I call them at 8:30 (1.5 hours later) the guy tells me a tech will be here in 25 minutes then ********************************************************************************************************** he wont be here for another 49 minutes I explained what the office had said and he told me they lied to me. That being said I called the office again to see what was going on and the staff member became very rude and said well if thats what the tech says then thats how long it will be so I inquired why would you tell me 25 minutes then and he condescendingly say were busy maam (no shit) and so I responded I have to get to work sir. ***** people do not care in any sense. They were condescending and rude not sure if its because they prioritize people paying out of pocket vs people going through insurance but either way it shouldnt matter. I work in customer service and I would never speak to a customer like that paying or not.

Ready 2 Roll Roadside Assistance, Inc is NOT a BBB Accredited Business.

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