We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rainwater Harvesting System

Automatic Rain Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rainwater Harvesting System.

Complaints

This profile includes complaints for Automatic Rain Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Automatic Rain Co has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Automatic Rain Co

      7545 S Madison St Willow Springs, IL 60527-5552

    • Automatic Rain Co

      Po Box 126 Willow Springs, IL 60480-0126

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been customers of Automatic Rain now for several years. As we do every year, they always do our sprinkler turn on in spring and sprinkler back flow winterizing done in fall. This year it was not drained properly for winterizing. Upon arrival of doing the sprinkler turn on, the tech saw that the pipe was bulging and burst. We had to call a plumber, he confirmed that the back flow valve to sprinkler system was NOT drained fully as there was still water in it that caused the water to freeze inside and burst the pipe. I called automatic rain immediately and the woman said she would have a manager call me right away. That was 4/25/23. Its been one week. No call returned. I called at least 20 times and only spoke to the same woman twice. Both times saying a manager would call me. Its been one week and NOTHING. Now they dont even answer the phone. I just want them to do whats right by their customer and pay for the damages done due to their mistake. I also emailed them a picture of the pipe and the bill. I think its very rude to not even give ** a call after causing damage. Please advise. Im about to look into calling a lawyer to get this resolved. Also, I believe their new address is in **************, ** not ****** springs. Their business phone number is ************. Thank you for your help.

    Automatic Rain Co is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.