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Business Profile

Buffing and Polishing Equipment

Maas Polishing Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buffing and Polishing Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 01/22/2025, I ordered by mail 2 tubes of their Miracle Polish that was advertised in my Country Living magazine. I never received my order and when you call the toll free number that is provided in the article which is **************, you get ********** When you call ************** you can't get ahold of anyone and it tells you on a recording to go through ****** or *******. I sent them a personal check through the mail for this item like it said I could do in the picture attached below, that was in the magazine, and I have received nothing. I believe this is a fraudulent company and I want my money back. I'd also like other consumers to be aware of this company and the false advertising.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2 oz. tube of MAAS metal polish to use on my kitchen cabinet hardware on February 2, 2022 from Amazon at the cost of $38.75. I have used this product in the past and it is wonderful.Around May 8, 2022 I started the process of cleaning/polishing my kitchen hardware. This project took me until the end of May to complete.Im very pleased with the results. When I went to put the polish away I noticed that the plastic cap was broken so I cant close the tube of polish. I called the company at ************ the first time I spoke to a person about my issue and she took my number and said someone would call me back. After not hearing from someone in a week I called the company back. I have left 10 messages for someone to call me back and no one has called me back yet. The product has dried up even though I have plastic wrap over the tube. I want the company to send me another tube of polish or reimburse me a portion of my money back.

Maas Polishing Systems is NOT a BBB Accredited Business.

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