Complaints

This profile includes complaints for Club Champion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Champion

  825 75th St Willowbrook, IL 60527-7582

  
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  Club Champion

  1669 Pittsford Victor Rd Ste 400 Victor, NY 14564-9666

• 

  Club Champion

  6563 Steubenville Pike Crafton, PA 15205

• 

  Club Champion

  706 Haddonfield Rd Unit 7 Cherry Hill, NJ 08002-2654

• 

  Club Champion

  680 Nassau Park Blvd Ste 26A Princeton, NJ 08540-5949

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked and clicked on a 50-dollar fitting, but they hide that they really want 175 in an asterisk that only comes up if you click it. I didn't agree to 175; I agreed to $50, like it said on the spot I clicked.

  

  Business Response

  Date: 06/05/2025

  Club Champion attempts to be as clear and transparent about terms and conditions as possible.  We designate the asterisk to show that terms apply.  During the online scheduling process, as ***** performed, Club Champion also presents that a promotion code is applied with the ability to view terms again, as shown in our attached photo.  Club Champion works diligently to keep our customers informed.  As a courtesy, ******************** has processed a refund of $125 for ***** that will post to his account within 10 business days, depending on his bank.

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't think that is as clear and transparent as they think it is but appreciate the courtesy 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order though Club Champion on April 12 and received email and confirmation of that order on April 18. I ordered a pre-assembled set through club champion to save some money. My club fitter told me that ordering through Club Champion is the exact same as ordering it myself directly through the manufacturer. So naturally, to save myself the steps and possibility of ordering the wrong specifications I ordered them through club champion who orders through the manufacturer on my behalf. A couple weeks had passed and there was no update on my clubs; the Club Champion order number simply says "waiting on components." I called to get a status update and I also asked for my manufacturer order numbers. I talked to multiple people; some of which said they can't give them out and some of which said they don't exist. I asked why since it is my order, my information, essentially my property. They said they can't give me that information because they don't order individual orders for each customer. They wait until the end of the day and place all the orders together to each manufacturer. This is something that was never communicated to me. If I had known this I would have ordered them myself. Not sure what the rule is on this but I think that is prudent information to provide a customer who is paying up front, in full. When I am told that them ordering on my behalf is the exact same as me ordering it myself it is incredibly misleading since that is not accurate. **** ******* then called me and said my wedges arrived and they would be expedited to me. Multiple days went by with me asking for an update on them each day. He responded to me but never addressed my update request for the wedges. I then talked to him again on the phone and he said he thought I wanted my order in full when I never told him that. He also said I hurt his feelings when I told his team he lacked communication. He also stated multiple times I was on a recorded line and it came off as threatening.

  

  Business Response

  Date: 05/13/2025

  ***** placed an order through Club Champion on April 12th, sales order number 2375427.  The order was placed as a golf club order to be built by a Club Champion vendors, Ping & Titleist.  This order includes a 7 piece iron set of Ping i530 irons (4 iron - pitching wedge club set combination) and 2 Titleist Vokey wedges.  The order placed are not "pre-assembled" golf clubs as per the customer communication.  ******************** must place orders with our vendors for specific components to build the golf clubs in the order.  Club Champion has 137 domestic USA locations.  All orders are placed in our system that allows Club Champion to place Purchase Orders through all our necessary vendors.  These purchase orders do not have unique individual order numbers to them as they include golf club orders for potentially hundreds of golf clubs or golf club components.  On these purchase orders are Club Champion account numbers and ******************** business correspondence information.  For these reasons, we are unable to provide "unique" order numbers for our customers to contact the manufacturer directly.

  Communications between Club Champion and ***** have been on multiple occasions.  ***** has called into Club Champion Customer Experience and requested that he obtain a unique order number, to which Club Champion replied that we are unable to provide unique order numbers to our customer orders for our vendors.  This includes a call into our Customer Experience team on Friday, May 2nd at 5:45PM Central Daylight time where ***** was informed that his fitter would be reaching out to ***** regarding his order status.  This escalated to an e-mail request to our Customer Experience team on Friday, May 2nd at 6:23 PM Central Daylight time.  Our Customer Experience team provided an update in a professional manner informing our customer that we are unable to provide the information requested, and with the current expectations of estimated delivery to Club Champion headquarters within the same business day on Monday, May 5th, at 9:05 AM Central Daylight time.  That e-mail communication is attached to this reply.  This escalated to a reply from ***** with the desire to file a complaint for the verbiage used in correspondence to ***** regarding his order on Monday, May 5th at 9:33PM Central Daylight time.  Our Director of Customer Experience, **** *******, replied to the complaint on Tuesday, May 6th, at 9:54 AM Central Daylight time asking ***** when was a good time to be able to give him a call to discuss his frustrations.  ***** requested a call at 11:00AM Central Daylight time (9:00 AM Pacific) to discuss.  **** ******* called at 11:01 AM Central / 9:01 AM Pacific.

  The original call had misinterpretations between ***** and **** ******* that Club Champion acknowledges and has already worked to correct.  The miscommunication was after informing ***** in the call that the Titleist wedges for his order had arrived in headquarters, that ***** wanted to wait for his order to be delivered in full.  This was incorrect on the part of Club Champion, and was quickly corrected and his wedges arrived in our ******************* on Monday, May 12th.

  ***** had sent multiple e-mail communications to **** *******, to which were all responded within 1 business day, part of those communications are attached to this reply.  ***** had e-mailed in to **** ******* requesting an update on his order after the initial call.  Multiple e-mail communications were sent to **** *******, and **** replied with an update on the Ping i530 irons, but did not reply about the wedges.  This was part of the miscommunication as the original phone call between **** and ***** discussed how his wedges had already arrived at headquarters, and the miscommunication that led to the delay in delivery of his wedges to the ************ studio.  After sending multiple e-mails to **** *******, ***** called into Club Champion Customer Experience to discuss his order.  During this call, ***** explicitly states that there was a lack of communication while Club Champion was responding within a business day to all of his requests which the e-mail thread between ***** and **** ******* time stamps to confirm.

  ***** and **** ******* again spoke on Friday, May 9th to address both statements made by ***** regarding levels of communication between him and Club Champion, and to discuss his wedges.  It was stated that making statements to the Club Champion Customer Experience team explicitly that **** ******* was not responding to inquiries was unwarranted and not supported by documentation.  This interaction may have been misconstrued as stated by ***** that "feelings were hurt."  In this call it was clarified the mistake made by **** ******* who took immediate action and had his wedges shipped out via Next Day Air shipping to arrive Monday May 12th.  During this call it was also offered to ***** if he wanted to cancel his order of Ping i530 irons, Club Champion would make an exception to our no cancellation policy as a courtesy for his frustration.  That offer was verbally declined by ***** where he was informed that a request to cancel his order in the future would not be approved.  Our no cancellation policy is included on our sales order that would have been provided to ***** at the time of his purchase, included in the documents attached (Customer Summary.)

  In this complaint to the BBB, ***** also claims he felt threatened in an interaction with **** *******.  However, further actions taken by ***** to continue communications via e-mail with **** ******* seem to be contradicting of prior made statements.

  Currently, Ping does not have the materials needed to complete *****'s order, which has been communicated to him on multiple occasions.  Club Champion is continuing to work with our vendor to expedite his order and obtain his clubs as quickly as possible and is providing updates either at the time they are requested by *****, or when Club Champion has updated information to provide regarding his order.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23309823
  
  I am rejecting this response because:
  

  There are many inaccuracies made in the response from Club Champion.  I will address the mistakes in the order that Club Champion made them. 
  

  Inaccuracy 1 (Paragraph 1, Line 2): Club champion states, "The order placed are not "pre-assembled" golf clubs as per the customer communication."  This is incorrect because just a sentence or two prior to this statement Club Champion explains that I purchased clubs to be built by their vendors, meaning these clubs will show up to Club Champion assembled; or, to save some words, pre-assembled.  Although not a major mistake, the fact that the first paragraph contains such a blatant inaccuracy and twisting of words causes the entire response to lose validity.
  

  Inaccuracy 2: This one is not necessarily an inaccuracy but rather neglecting to address one of my points.  In my original complaint, I mentioned that Club Champion placing multiple customer orders into the same order is prudent information to provide the customer prior to them paying up front, in full.  Club Champion made no effort to address this issue in their response.  They simply said that's how they do it.  They didn't mention why they don't find that information important enough to give the customer prior to taking nearly $2,000 (in my case) from them.
  

  Inaccuracy 3 (Paragraph 2, Line 3): Club Champion stated that they responded to my email in a professional way.  The only way I find this to be true is if they are viewing the definition of the word professional as subjective.  A quick ****** search about **** from Club Champion will back up my claim about him being dismissive, rude, and unprofessional.  If that is not enough, my club fitter told me that he hears that about **** way more often than not.
  

  Inaccuracy 4 (Paragraph 4, Lines 1,4,5): Club Champion states, ****** had sent multiple e-mail communications to **** *******, to which were all responded within 1 business day, part of those communications are attached to this reply."  It is correct to state that I sent multiple email communications to **** *******.  It is not accurate to state that **** responded to ALL of them within one business day.  If you glance at the communications between **** and myself that Club Champion so kindly included you will see that the statement about a response within 1 business day is accurate for most, but not ALL.  If you look at the file titled " ***** ***** communications with **** ******* (Part).pdf", you will see that they indeed did not respond to all emails within one business day.  In the file you will see that I inquired about the Titleist wedges on May 7 at 3:14 PM.  I then inquired about the same Titleist wedges on May 8 at 6:52 PM.  Between these two emails there is MORE than one business day with no response.  I then inquired again about the same wedges on May 9 at 10:43 AM to which there was no response until I called in to ask.  You can see that there was no communication or response on Club Champion's end for nearly two entire business days.  In order to get an answer to my multiple emails with no response I had to call in.  Meanwhile, my paid for wedges just sat at the facility.  The response from Club Champion explicitly states, "During this call, ***** explicitly states that there was a lack of communication while Club Champion was responding within a business day to all of his requests which the e-mail thread between ***** and **** ******* time stamps to confirm."  However, the attached communications between **** ******* and myself clearly confirm that there indeed was a lack of communication on Club Champion's end.  Therefore, when referencing the files that Club Champion graciously attached, you can see that it is inaccurate to say that all my emails were answered within one business day, or, in some cases even two business days.  It is also inaccurate to state that the files Club Champion selflessly attached contradict what I claimed.  In fact, they confirm exactly what I claimed.
  

  Inaccuracy 5 (Paragraph 5, Lines 1, 2.): Club champion states, " It was stated that making statements to the Club Champion Customer Experience team explicitly that **** ******* was not responding to inquiries was unwarranted and not supported by documentation.  This interaction may have been misconstrued as stated by ***** that "feelings were hurt."".  I've already mentioned it once but I'll mention it again since Club Champion also felt the need to; it was warranted AND documented to state that **** ******* was not responding to inquiries, particularly about the Titleist wedges.  To confirm this please, once again, reference the files that Club Champion nobly attached.  Club Champion also mentions in the above quoted sentence from their response that I misconstrued the interaction.  This is blatantly false as **** ******* started the phone call with an incredibly aggressive tone of voice saying that it was very hurtful for me to tell the person I spoke with earlier that **** was being non communicative.  He told me that I was on a recorded line.  If Club Champion could attach the recording of that phone call you will see and hear that nothing was misconstrued but rather quoted.  I would greatly appreciate Club Champion attaching that phone call unless they, for some reason I can't think of, don't want to.
  

  Inaccuracy 6 (Paragraph 5, Lines 3,4,5): Club Champion stated, "During this call it was also offered to ***** if he wanted to cancel his order of Ping i530 irons, Club Champion would make an exception to our no cancellation policy as a courtesy for his frustration.  That offer was verbally declined by ***** where he was informed that a request to cancel his order in the future would not be approved."  Their statement here is accurate in terms of what was said over the phone.  However, I talked to my club fitter via phone call today, May 13 at 9:48 AM where he told me that if I still wish to cancel I have that option and he didn't mention anything about it being an offer for today only.  This is another example of the company not being on the same page at the cost of the customer.  Since the most recent information given to me was that I am still able to cancel, I will assume this is the case until personally told otherwise.
  

  Inaccuracy 7 (Paragraph 5, Line 5): Club Champion stated, "Our no cancellation policy is included on our sales order that would have been provided to ***** at the time of his purchase, included in the documents attached (Customer Summary.)"  This is inaccurate as I was not given a sales order until March 18; nearly an entire week after my order.  If you get a magnifying glass you can see at the very bottom in blurry writing that the sales order does have a no cancellation policy but this, contrary to what Club Champion says, was not told to me nor given to me at the time or even date of purchase.  I didn't even get a physical handout of my sales order on the date of purchase because they were having issues with their printer.  Not sure what the rule is but if Club Champion goes against their own policy of providing a sales order at date of purchase and neglects to inform the customer all sales are final I think the cancellation policy would lawfully be voided.  I provided is an attachment of my reception of my sales order for time stamp verification of the several days between purchase and actually receipt of my sales order.
  

  Inaccuracy 8 (Paragraph 6, Line 1): Club Champion states, "In this complaint to the BBB, ***** also claims he felt threatened in an interaction with **** *******.  However, further actions taken by ***** to continue communications via e-mail with **** ******* seem to be contradicting of prior made statements."  Club Champion assuming how I felt, feel, or will feel lacks incredible substance.  There is no possible way of Club Champion knowing how I felt and currently feel other than what I communicated.  The fact that this claim was not only not taken seriously but dismissed by Club Champion is incredibly sad.  Since that phone call I have been very anxious and jittery; feelings I do not typically have unless caused by an outside factor.  I have continued communication with **** because he seems to be the highest up person I can talk to, not because I didn't feel threatened or don't still feel threatened.  I will be making a formal complaint against **** ******* and I will mention how and why his phone call did and still does feel threatening.  However, when I emailed to make a formal complaint against ****, **** is the one that responded.  I have been nervous to reach out about filing a complaint against **** as I don't want him to receive my complaint inquiry email as I have felt very anxious since my last phone interaction with him.  I am going to see my club fitter tonight and ask him how to go about making a complaint against **** without **** being the one that receives it.  When the person that handles complaints is the one that you want to file a complaint about it is a much more complex and fragile issue to file a complaint.  Especially if last time you spoke with them you felt threatened.  That phone call has caused me great emotional distress that has certainly affected my day to day life.  Club Champion has no business dismissing my feelings as every person reacts to situations differently; especially when they felt and still do feel threatened.  I will most likely look into filing a cease and desist order due to the pattern of intimidation I am noticing between the phone call where I was told I was on a recorded line in an intimidating manner and where my feelings were minimized in what I consider to be an intimidating, written response.
  

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/14/2025

  Club Champion has gone above any beyond for ***** and has addressed every concern of his.  Transpiring after the filing of Club Champion's original response, **** ******* has continued to be in contact with ***** regarding order updates.  ***** also requested to file a complaint against **** *******, which **** forwarded to our founder **** *********.  The communication sent by **** to ***** is attached.  **** went above and beyond for ***** by going against company policy (as he states in his e-mail) to ask our purchasing team to provide him with the Club Champion order number.  This was followed up by an e-mail with that order information and line number (both communications are in the attachment as proof.

  Club Champion has certainly attempted to accommodate every request of ***** and provided a level of service that is outside of company policy.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23309823
  
  I am rejecting this response because:

  Club Champion didn't address a single point I made in my last response.  I responded to their initial response with several points they made that were flat out lies when compared to the materials they provided for reference.  It is disheartening when a company who I gave my business to responds to my complaint with false statements and documents that prove their statements are false.  On my end, their initial response was an attack on my character as they made multiple statements that were not even misleading but simply untrue.  Statements where they claimed that I was being dishonest.  When I pointed those out in an easy to follow manner with quotes and accompanying documents they didn't address any of it in their response. 

  Although I was contacted by the founder, who by the way, was very helpful Club Champion's response to my initial complaint to the BBB was still lackluster.  I might have resolved my concerns with ****, the founder of Club Champion, but I didn't file this complaint because I wanted to speak to the founder.  My concerns I talked about with **** are separate from the concerns addressed here.  I filed this complaint because, like my self, several people on the internet have had this issue.  I filed this complaint because I want Club Champion to be aware of not only how I feel but how countless customers, both past and current, feel.  I filed this complaint because they neglected to provide me with crucial information that would have been a determining factor in ordering clubs through them.

  It is absolutely accurate to state that **** went above and beyond to help me.  With that being said, I am probably one of the only people out of the countless others with this issue that have had the chance to actually talk with **** directly.  I will acknowledge that I am a persistent person but I won't acknowledge that as a fault of mine as that is what it took to get the problem resolved.  Most people that have this issue would give up far quicker than me and maybe just accept that they have been dealt a bad hand.  But I am not quick to give up at anything and that is why I filed my complaint to begin with.  My complaint is a voice for me along with anybody else that had this problem but didn't have the time or patience to escalate their situation all the way up the totem pole to the founder.

  The fact that **** called me and personally assisted me does not negate the fact that Club Champion's first response to my initial complaint held countless inaccuracies against my character to which I highlighted the main 8 of.  None of which were addressed in this response from Club Champion.  In fact, the initial response from Club Champion includes documents that prove me right. 

  Sure, the email states that **** went against policy and provided me with an order number.  However, that is a policy that is not relayed to the customer but really should be.  A customer should be told that they won't have a unique order number when they pay thousands of dollars for golf equipment.  I appreciate **** "breaking policy" and providing me with the order number for the clubs I personally bought for just over $1,800.  As far as I am concerned, the damage was done when I placed the order with such important information not only not relayed to me but hidden from me with a noticeable effort to not tell me that they are group orders unless absolutely necessary.

  I reject this response because my complaint was against both current and past lack of communication.  The past lack of communication is regarding the fact that information that was supposed to be given to me at the date of purchase was not.  I can't accept a response that does not fully address that fact.  As long as this policy is still in place, it will be hard for me to accept any response as resolved.  My complaint was addressed and responded to but lacked any real type of resolution in terms of why I wasn't given information up front prior to Club Champion accepting payment.  I reject this response because I don't know where it stops.  It didn't stop with the people before me.  Does it stop with me?  I have read several complaints similar to mine on the internet, many of which Club Champion apologizes for and notes.  However, nothing has changed.  My rejection of this response comes from the fact that just because **** hopped on a call with me and had a conversation doesn't mean that Club Champion has any true concern or regard to how their customers feel.  When I look at a a past complaint similar to mine and I see that Club Champion replied to a customer and acknowledged their frustration and in some cases accepted fault it is frustrating.  It comes across as Club Champion not truly caring what their customers are saying.  If so many customers are having the same issue and ******************** doesn't show any effort to fix the issues on a scale for new customers then what does it take?

  I genuinely appreciate **** taking the time out of his day to have a phone call with me and doing what he could to make things right.  But, the right thing to do would have been to tell me up front that my order would be part of several others from that same day.  

  A response that I will accept as resolved will address all of the inaccuracies I highlighted in my first response and include a sincere acknowledgement that they made false statements about me.  I would also like some sort of assurance that my complaint was heard and that efforts will be taken to prevent this from happening to future customers.  Additionally, I would like an honest, accurate answer regarding why Club Champion doesn't tell the customer that their OEM orders are part of a group order.  I would like to know what the genuine reasoning is for this.  I will not accept Club Champion saying that it is easier; if this is the case, there would be no hesitation about informing the customer of this.  I will also not accept Club Champion saying it reduces error; my OEM wedges finally showed up and were the wrong ones; **** told me on the phone that 8 out of 10 boxes they open from the manufacturer are wrong.  I simply want an honest answer about this; even if it is to reduce costs or because they get a bulk discount then sobeit, at least I know.  But if any explanation I have been given this far were true then: 1. I would have been told this at checkout.  2. My wedges would have shown up accurately.  When I initially responded with all of the inaccuracies and they simply ignored them that looks like an admission of guilt.  Additionally, if Club Champion would like to include the recorded phone call that I referenced during my previous response, I completely consent.

  I will accept a Club Champion response when after reading it I no longer feel like I am left in the dark and when I feel that they have addressed the false points they made in their initial response that attacked my character.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom-fitted golf driver from Club Champion in ***** and was told it would be shipped to my address in ****** within 23 weeks. After two weeks, I received a shipping notice showing the driver was mistakenly being sent to *******I contacted the salesperson, who acknowledged the error and assured me it would be corrected quickly. However, weeks passed and the product was still not shipped. Due to the delay, I asked for a refund, but the salesperson claimed it was outside their authority and that a supervisor would need to approve it. I asked for contact information, but the salesperson stopped responding.Eventually, the driver was shipped, but it arrived far too late. I had already purchased another one for a tournament. The delay, the error, and the lack of response are unacceptable.I am requesting a full refund and instructions on how to return the item.This experience has been frustrating and unprofessional, and I hope the company will take responsibility and resolve the matter properly.

  

  Business Response

  Date: 03/28/2025

  Club Champion realizes our error.  Our Regional Sales Manager *** ********* is working directly with ********* on appropriate actions to take.  Once ********* receives his club, he will be in contact with our Regional Sales Manager to discuss next steps.  If this is incorrect, please contact our Director of Customer Experience **** ******* at ****************************************************************************

   

  Thank you.

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: February 13, 2025 Complaint Description:I am filing this complaint against Club Champion for deceptive pricing, misrepresentation of services, and failure to process my cancellation request in good faith.Fraudulent Charges Without Full Disclosure:I purchased a set of irons from Club Champion and was charged $108 per iron for shaft installation, despite major manufacturers (Callaway, **********) offering custom shafts for free. Club Champion misled me into believing this was a necessary charge.Additionally, Club Champion failed to provide a clear price breakdown at purchase, preventing customers from understanding these charges until after payment. This lack of transparency allows them to charge for services that should be free, taking advantage of consumers who assume their pricing is standard.Beyond this, Club Champion overcharges for driver and wood shaftspricing them 50% higher than manufacturers and other vendors. This further highlights their deceptive pricing model.Cancellation Was Ignored and Refused, Despite Fraudulent Charges Not Falling Under All Sales Final Policy:I requested cancellation on February 21, 2025, upon realizing the deceptive charges and followed up in writing on February 22, 2025. Club Champion ignored my emails, attempted to complete the order, and left only a voicemail instead of responding in writing as requested. Their refusal to cancel contradicts their own policies, as fraudulent charges are not covered under All Sales Final.Undisclosed All Sales Final Policy:This policy was never verbally disclosed and was buried in fine print on the receipt, which I saw only after payment. This misleading practice prevents informed consumer decision-making.Failure to Address Concerns:When I raised the fraudulent pricing issue, Club Champion provided no reasonable justification and proceeded with my order without consent. Their actions violate fair business practices, and I request corrective action.

  

  Business Response

  Date: 03/19/2025

  Club Champion never intends to mislead our customers.  Yes, purchasing a custom build of Club Champion golf clubs includes our build services as well as our Perfect Fit Guarantee.  Attached to this reply is the full summary that would have been provided to our customer ****** *** regarding his purchase.  All Club Champion pricing is reflective of MAP (Manufacturer Minimum Advertised Price) plus our additional build and playability guarantee costs which we do state on our sales orders (page 4.)

   

  Club Champion build costs are to ensure that the playability of the golf clubs delivered to our customer play to the same performance benefits seen during the custom fitting process.  To ensure this is why Club Champion custom builds our golf clubs in the *** by our master club builders to the tightest tolerances in golf (please see pages 2 & 3 of the customer summary for a description, and also page 5.)  Along with this purchase, these clubs come backed by Club Champion's playability Perfect Fit Guarantee.  This ensures that within 90 days of delivery the custom clubs we build will provide the performance benefits seen during the fitting.  If not, we will work with our customer to ensure we make changes necessary to have the clubs play to the performance benefits seen.  (Please see Perfect Fit Guarantee on page 2)

  As a custom service, Club Champion does have a no return policy stated on our sales order, page 4.  We do allow order modifications of the components needed for a custom build within 1 business day of the order being placed, also noted on page 4.

  As the order has been delivered, Club Champion stands behind our performance guarantee for our customer that will be valid for 90 days post delivery.

   

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23075503
  
  I am rejecting this response because:

  I am responding to Club Champions reply, which fails to address my core concerns of deceptive pricing, misrepresentation, and refusal to honor my valid cancellation request. Their response does not justify their fraudulent actions and is an attempt to distract from the real issue.
  1. Club Champions Response Fails to Address Their 50% Price Inflation and Fraudulent Overcharging
  Club Champion charged me $108 per iron shaft, even though major manufacturers like ********** and Callaway provide these shafts for free when purchasing directly.
  They have not explained why they charged me for shafts that were already included with the club heads.This is a fraudulent and deceptive charge.
  Club Champion also inflated the price of my driver and fairway wood components by approximately 50% above manufacturer pricing.
  They have not justified this excessive price inflation, nor have they provided any breakdown of their cost structure.
  
  
   Club Champions response completely ignores these fraudulent charges, which were never disclosed to me at the time of purchase.
  
  
  2. I Canceled the Order Before Pickup Club Champion Ignored My Request
  I requested cancellation on February 21, 2025, as soon as I realized I had been overcharged.
  I followed up with a written cancellation request on February 22, 2025, well before taking possession of the clubs.
  Despite this, Club Champion completed the order and called me to pick up the clubswhich I refused because I had already canceled.
  Club Champion had full control to stop the order but deliberately ignored my cancellation request and forced the sale through. This was done in bad faith and against consumer protection laws.
  
  
  3. Their "No Returns" Policy Was Not Verbally Disclosed
  At no point during the fitting process was I informed verbally that all sales were final.
  This policy was buried in fine print on page 4 of a multi-page receipt, which I only saw after payment was completed.
  Failure to disclose refund policies upfront is deceptive business conduct. Had I been informed of this, I would not have agreed to the purchase.
  Club Champions claim that I was aware of this policy is false and misleading. A refund policy must be disclosed before payment, not hidden in post-sale documentation.
  
  
  4. Their "Perfect Fit Guarantee" Is Irrelevant
  Club Champion claims that their "Perfect Fit Guarantee" ensures my clubs perform as expected. However:
  I never received the clubs. They remain in Club Champions possession because I refused pickup.
  The issue is not club performance, but rather fraudulent charges and failure to honor a cancellation request.
  A "performance guarantee" does not excuse deceptive pricing or fraudulent charges.
  This is an attempt to deflect from the real issue. I am not disputing club performanceI am disputing their fraudulent business practices.
  
  
  5. Club Champion Exploited My Inability to Verify Prices On-Site
  It is extremely difficult for consumers to verify individual golf club component prices in real-time at a fitting session.
  Golf club shafts, grips, and club heads do not have publicly listed or standardized pricing available on-site at Club Champion.
  I specifically informed the fitter of my lack of knowledge. Instead of advising me honestly, they exploited my trust and charged me for components that should have been free.
  Club Champion deliberately took advantage of my lack of immediate access to price comparisons to overcharge me.
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 03/19/2025

  Club Champion will attempt to address the customer concerns in the same order as presented.

  1) Club Champion does not deceptively price our components.  As provided in the customer summary, every item charged has a line item with a price, quantity, total, applicable taxes, and grand total.  While other companies in the industry may have different structures of pricing, Club Champion is a custom club builder that charges our customers for the components required for the custom build of those golf clubs.  Those components are the golf club head, the golf shaft, and the golf grip.  All which are listed on the customer summary with prices, quantities, and applicable fees.

  2) Club Champion has a no-cancellation policy.  The customer's order was placed and paid for on February 13th, 2025.  Per Club Champion policy disclosed on our customer summary, we have a no cancellation policy.  Club Champion also is unable to amend orders after 1 business day per the custom nature of our business, which also falls outside of the customer request on February 21st, 2025.

  3) Our no return policy is communicated with our customer on our customer summaries.  ******************** is not a business model is neither high pressure sales nor a lending agency which are the exclusion requirements for a "3 day right of rescission."  Also, per the customer's filing, the request fell outside of this time period as it was 8 days after purchase.

  4) Part of our custom build costs are what allow Club Champion to offer our Perfect Fit Guarantee.  This is a perk Club Champion customers are provided as part of making an investment in Club Champion custom build golf clubs.

  5) Club Champion took no such action or attempt to exploit our customer in any capacity.  Our customer was presented the customer summary.  At which point of presentation, our customer chose to continue in the purchase and then provided Club Champion payment for the proposed items on the summary.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23075503
  
  I am rejecting this response because:

   

  I see no valid explanation for their fraudulent pricing; instead, they are attempting to divert attention from the core issue.
  
  
  1. Club Champions Pricing Is Deceptive They Charged for Free Components & Inflated Prices
   Club Champion claims they do not deceptively price their components, yet they fail to justify the following:
  1) They charged me $108 per iron shaft, despite the fact that major manufacturers like ********** and Callaway provide these shafts for free when purchasing directly.
  2) They inflated the price of my driver and fairway wood components by approximately 50% beyond manufacturer pricing.
  3)  They charged for adapter installation, which is included at no cost when ordering from manufacturers.
  
  
  - Club Champion conveniently ignores the fact that they charged me for a component (iron shafts) that should have been included for free. They also fail to justify their price inflation.
  
  
  2. Club Champions No-Cancellation Policy Is Unfair and Not Clearly Disclosed
  - A no-cancellation policy that is hidden after payment is deceptive and unfair. Had I been made aware of it upfront, I would not have proceeded with the purchase.
  
  
  3. The "No Return Policy" Argument Does Not Excuse Fraudulent Charges
  Club Champion claims their no-return policy was disclosed, but this does not excuse fraudulent business practices.
  They charged me for components that should have been freethis is not a matter of returns but of overcharging and deceptive pricing.
  They reference the 3-day right of rescission rule, but this does not apply here. The issue is not about returning a product I used, but rather about fraudulent pricing and an ignored cancellation request.
  A business cannot hide behind a "no-return" policy when they engaged in fraudulent overcharging and forced a sale after a clear cancellation request.
  
  
  4. The "Perfect Fit Guarantee" Is Irrelevant
  Club Champion claims that their Perfect Fit Guarantee justifies their pricing, but:
  - I never picked up the clubs. They remain in Club Champions possession.
  - Their attempt to justify their deceptive pricing with a performance guarantee is misleading and irrelevant.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:06/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Club Champion to get fitted for wedges on May 24 and paid $100 for the fitting. After the fitting, I told them I would let them know if I wanted to make the purchase of the wedges. I was told it would be 3-5 weeks to receive the wedges, and at that time, I told them I hoped it didn't take that long, especially 5 weeks. I went into the store the next day, on May 25, and ordered the wedges from another staff member. I received an email from the original fitter on June 3 asking if I was going to order and I called immediately to inform him I came in on May 25th and ordered. He saw they had ordered the wrong wedges from a fitting 15 months earlier. They canceled the order, and on June 4th, they reordered the correct wedges. At this point, I felt the problem was resolved. I called on June 14th to see how the order was progressing, and they told me the wedges were back-ordered and would not arrive from the *** until July 5th. This now has the order not delivering for 5-7 weeks from my June 4 order and 6-8 weeks from the original order they had placed incorrectly instead of the promised 3-5 weeks. At this point, I had become frustrated and told them to cancel the order since they were back-ordered, and no one was building them. I received a call from my fitter telling me they could not cancel an order placed with an *** even though the item was back-ordered. I find this odd since they had to cancel the order that was placed incorrectly in the beginning. I did discuss with the fitter potentially getting entirely off-the-shelf wedges and asked if they could do that to expedite the shipment, and I am awaiting that answer, but at this point, I just want them to refund me the charges for the clubs. The fitter has been good, and I have no complaints about his fitting. This is only about them missing promised delivery and their no-cancellation policy when they don't meet their committed delivery dates.

  

  Business Response

  Date: 06/17/2024

  We apologize for our customer's frustrations.  Attached to this reply is a copy of the customer's sales order.  Our customer made a purchase of clubs that were OEM builds, or to be built by the original equipment manufacturer (OEM, in this instance, Titleist.) 

  On page 1, we include information about our orders.  "Average Turnaround Time - Club Champion customer build orders are currently averaging approximately 5-7 weeks from the date of order to delivery based on inventory and product availability.  Exclusions apply. *OEM orders (orders placed to be built by Club Champion vendors) are subject to delays with currently cannot be quoted."  Unfortunately, we are unable to quote estimated build times of our vendors.  Also included in this is Club Champion's cancellation policy, which stated "Club Champion does not accept nor allow returns, cancellations, or provide refunds on any order.  All sales are final."

  Club Champion understands that delivery times are fluid and may vary.  We do our best to quote our average turn around time to our customers, but some orders do fall outside of this window.

  Club Champion does promise that as soon as we receive our customer's wedges, we will get them delivered to our customer in as quickly as a manner as we can.  At this time, Titleist (our vendor) has given us a fluid estimated arrival date of his clubs to be Friday, July 5th.  This is subject to change without prior updates.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21857368
  
  I am rejecting this response because:  When I was fitted I specifically asked how long it would take to get the clubs.  They told me 3-5 weeks and I believed them.  If this was not the case then they should have told me they had no idea when they would arrive.  This doesn't even take into consideration they ordered the wrong wedges in the first place and had to cancel that order and order the correct clubs.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/18/2024

  Club Champion did make a mistake in the original ordering of your components, however the mistake was caught, and corrected in a timely fashion.  A member of management will be reaching out to discuss your concerns

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21857368
  
  I am rejecting this response because:  I agree that Club Champion did make an error and the error was corrected.  It was not proactively corrected because you realized you made an error.  It was corrected because your fitter contacted me via email to see if I wanted to place an order.  At that point I told him that I had already placed an order, and I was confused why he was contacting me 9 days later to see if I wanted to order the clubs..  That is when he realized the wrong clubs were ordered.  This was not corrected in a timely as it didn't happen until 9 days later, and Club Champion didn't even know there was an error by some quality check of the order.  If that were the case I would not have known the wrong clubs were ordered.  If by chance the fitter had not followed up, or I just thought he had forgotten I ordered when I received the email and didn't reply to him, then the wrong clubs would have arrived weeks later.

  I did finally hear from a manager today.  He explained to me your policy and that there is no cancellation.  He informed me this was the best for me and i appreciate having another person decide what is best form me.  He also informed me this message was carried down from the founder, and that you treat everyone the same.

  So I can see we will never agree on this subject, and I will get my wedges sometime in the future.  I would ask when, but you have no idea and that should have been said at the time of sale.  This is my second and final purchase from Club Champion.  You will receive no reference to anyone I know to go to your store to buy clubs.  I will also make sure to post my experience in reviews on ********************** and any other place where reviews can be posted.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed for irons on April 24th, 2024. During Fitting on that day was told the turn around time is about 3 weeks by fitter. Order summary supplied stated turn around time is 5-7 weeks. I have been following the order status on the check my status option on the corporate website. Up until today the status indicated that the order would take 8-9 weeks. Today the status changed to "waiting for components". I have not received any communication from club champion other than solicitations for more business since the day of my order. They report to offer a premium experience. I agreed to pay well over stock pricing for a premium experience and I have not gotten that experience. I would like to have my clubs before the golf season is over.

  

  Business Response

  Date: 06/13/2024

  ****'s order is experiencing a delay due to an inventory mishap that transpired within our distribution center.  **** called into our Customer Experience team today and requested we partial his order, which we have processed this claim and will be prioritizing the build of what we currently have (everything except the 5 iron) for his order and he should have them early next week.  Club Champion is working with our vendor to obtain the final component necessary and we will get it to **** as quickly as possible.
  
  We will investigate the issue **** faced on a lack of communication as Club Champion should have been communicating updates as we had been receiving them.  We apologize for the lack of communication and will work to address this to ensure we do better.

  ****'s investment in a Club Champion build is more expensive than what may be considered "stock" golf clubs, however Club Champion does not mark up product.  Our golf clubs start with MAP pricing for the components (Minimum advertised price, which is controlled by the vendor who manufactures the product) and this pricing is what would be found at any golf club retailer.  There are 3 components subject to MAP pricing on his order, the golf club head, the golf shaft, and the golf grip.  Club Champion also includes the cost of building his golf clubs into 2 of these components, the golf shaft (which needs to be installed to the club head) and the golf grip (which needs to be installed on the golf shaft.). These installation prices are included in the price of the golf shaft, and the price of the golf grip, which is why it may appear that they are "over market" price, however it is that our installation costs are included in the price of those components.
  
  Club Champion has installation prices because Club Champion builds golf clubs to the tightest tolerances in the industry.  This ensures that the clubs in which our customers choose to invest based on the results found in their fittings are the exact clubs we build and put into our customer's golf bag.  Also, in this investment, these clubs come backed by Club Champion's playability perfect fit guarantee.

  Club Champion will do everything we can to provide our customer his golf clubs as quickly as possible.

  Customer Answer

  Date: 06/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of ******************************************* the ********* area. At the time of the fitting, I paid well above market value for the irons and driver I was fitted for. Now, at the beginning of 2024, the heads on 3 (and probably more to come) of my irons have needed to be removed and re-epoxied, and I hit a fairway wood further than the driver I already overpaid for. While its worth getting fitting specs, take the specs and buy your own clubs separately, because 1) it will be cheaper, and 2) you probably wont have to get all your irons re-epoxied within a few years

  

  Business Response

  Date: 06/03/2024

  Club Champion stands behind our commitment to building the best golf clubs in the industry.  Like any item, golf clubs are subject to wear and tear from use, frequency, and storage.  Over time, some things may transpire that require addressing and repair.  If our customer brings his clubs into any domestic USA Club Champion, we will ensure that we fix the issues he is noticing with the epoxy and have his clubs re-built to the same spec he purchased in 2021.

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding order ******* placed 3/25/24 at the *********** location. I was quoted 2-4 week lead time, but still don't have the clubs. I have had to initiate all contact along the way, and wasn't notified of any delays. It took 3 weeks to find out that my ferrules were delayed, then when I asked for an update, it took multiple attempts to find out my lead time had more than doubled. I requested a cancelation, which my fitter told me the ** declined. I requested a call to discuss that decision with the **, but he has still not called. I also requested a call from a Customer Experience Manager, and was told I would receive a call that afternoon, but did not. I thought Club Champion was a premium brand, but they have provided none to me. How can I trust any of their claims and guarantees when I can't even get a call back? None of the components I ordered are exotic, and all of the manufacturers involved offer refunds for unused product. My clubs are not built. Please cancel and refund my order promptly.

• Initial Complaint

  Date:03/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a putter on 2/23/24 and was told it would be ***** business days until I received it. I emailed the store on 3/1/24 for a status update and was informed that the putter was on back order and it would be about 5 weeks until I received the putter. I asked if I could get a credit and apply that to a different putter, it was at that point I was informed Club Champion doesnt do refunds, credits or exchanges. I emailed Evnroll, the manufacturer and they informed me that the putter was not on backorder and they could have one to me in 7-10 days. I have received no communication from Club Champion since 3/1/24, and I am reaching out to the BBB for assistance in resolving this matter. I would like my money back from Club Champion as I will never do business with them again.

  

  Business Response

  Date: 03/25/2024

  Club Champion attempts to do our best to set proper expectations to all of our customers.  At the time the order was placed, Club Champion was running approximately 10 business days to fulfil the majority of our orders.  However, as stated in the attached copy of the customer's receipt on page 4, exclusions do apply and unfortunately, this putter is falling outside the estimated timeline.  Currently, the vendor who is delayed, EvnRoll, is projecting we should be receiving this order the week of April 1st.  If our vendor delivers on the projected timeline, we will do everything in our power to get our customer his order as quickly as possible.  We have had management review the addressed concerns and will be reaching out to ***** to discuss.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21472099
  
  I am rejecting this response because: I still have not received communication from Club Champion regarding the matter. As I stated in my email and evidenced with the attached email from Evnroll, there is no reason for club champion to lie by saying the club is on back order. ******* said in an email on 3/12 that the putter was not on back order and they could have it shipped to me in 7-9 days. If I had ordered it directly from Evnroll, I would have had the putter already. Club Champion has made no attempt to resolve the situation and I respectfully request a refund in full. I have never been this disappointed with a purchase and customer service experience, and I have been in customer service for 25 years. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/26/2024

  Club Champion Area Sales Manager ************************* attempted to contact ***** by phone today as of 11:59 AM EST and left a voicemail with a call back number.  We are attempting to discuss this issue having elevated the concerns to proper management channels.  Club Champion is unable to speak to how another company may or may not allocate inventory levels of products for sales direct to customer, or for sales placed through an authorized retailer as we are with EvnRoll.  Per EvnRoll, Club Champion is expected to be receiving the putter on Wednesday 4/3/24.  If our vendor is able to deliver on the projected timeline, Club Champion will do everything we can to expedite the process and ensure delivery to our customer as quickly as possible.  We are trying to have an open conversation with our customer regarding this manner.

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a golf club fitting. The fitter refused to fit me for clubs unless I was paying for them. The fitter was rude and disrespectful. I payed double the cost for average golf clubs. High-pressure sales, refusal to render service. Order was over a month behind schedule.

  

  Business Response

  Date: 08/09/2023

  **** scheduled a club fitting online with a promotion code.  Club Champion is a custom golf club fitter with no obligation to make a purchase.  **** was informed in the terms and conditions advertised for the promotion used at the time the fitting was scheduled, that to obtain the promotional fitting value, a club purchase was required at the time of the fitting.  Club Champion would have still performed the fitting in full even if the customer chose to not make a purchase, the cost of the fitting would have just been full price and not a reduced promotional price.

  Club Champion does everything we can to assist our customers to our fullest abilities.  At the time of the fitting, Club Champion does inform our customers that our average turn around time for custom club builds performed by Club Champion are an average of 10 business days or less.  ****'s order was ordered not as a custom Club Champion build, but to be ordered and built by the original equipment manufacturer.  In these cases, we inform our customers that the delivery time frame can be significantly longer depending on our vendor's ability to build the ordered clubs.  In this instance, the order was placed on May 26th, 2023 and we did not receive all the clubs from our vendors until July 12th, 2023.  Once Club Champion does receive an order from our vendor, we still need an opportunity to confirm what was sent to us, and make loft/lie adjustments to the order.  Club Champion did send his order in multiple shipments as parts of his order became available.  One shipment was sent on June 27th for his irons, and the remainder of the order was shipped on July 14th.

  Upon both orders arriving at the Westminster Club Champion, we attempted to contact our customer informing him that part/all of his order arrived for his pick up, which our customer picked up his order on August 4th, 2023.

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20424297
  
  I am rejecting this response because:

  I told the fitter that I would like a full-bag fitting and informed him that I intended to purchase clubs. The fitter explained that there was no point in fitting me for types of clubs that I hadnt intended to purchase. I informed the fitter that the reason I was interested in being fit was so that I could use the club specifications in order to purchase clubs online. The fitter continued to refuse the service though I made my desire to be fit for a full bag very clear. I conceded to being fit for only the clubs I planned to purchase because I grew tired of arguing. 
  

  I was notified when the store received the second part of my order on July 15th. It wasnt until I contacted their customer service department on August 4th that I was told the last club was ready to be picked up. I was never notified by the store that it was ready. I thoroughly searched our communications to be sure. 

  I would like to know the specific loft/lie adjustments that were made to my clubs because as far as I know, Club Champion simply ordered them complete from the manufacturer. Something I could have done myself for half the price, if I only had all the fitting data I required.

  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20424297
  
  I am rejecting this response because:

  I told the fitter that I would like a full-bag fitting and informed him that I intended to purchase clubs. The fitter explained that there was no point in fitting me for types of clubs that I hadnt intended to purchase. I informed the fitter that the reason I was interested in being fit was so that I could use the club specifications in order to purchase clubs online. The fitter continued to refuse the service though I made my desire to be fit for a full bag very clear. I conceded to being fit for only the clubs I planned to purchase because I grew tired of arguing. 
  

  I was notified when the store received the second part of my order on July 15th. It wasnt until I contacted their customer service department on August 4th that I was told the last club was ready to be picked up. I was never notified by the store that it was ready. I thoroughly searched our communications to be sure. 

  I would like to know the specific loft/lie adjustments that were made to my clubs because as far as I know, Club Champion simply ordered them complete from the manufacturer. Something I could have done myself for half the price, if I only had all the fitting data I required.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/15/2023

  Club Champion has sent over the specifications of the customer's fitting to the customer, and also uploaded here.  Our customer chose to place an order to be built by Cleveland **** as an Original Equipment Manufacturer order, not a Club Champion custom build.  For this reason, build tolerances may vary from the fitting.  We sent the order to ********* to build and whatever *********'s tolerances will be how it will be sent to us.  Also, as ordered by our manufacturer, these orders are subject to delays compared to the average Club Champion custom build of approximately 10 business days.
  
  Club Champion is brand agnostic, and no purchase is required.  **** did have the choice to only go through the fitting process and pay the full fitting fee, but chose to place an order to receive the fitting discount per the terms and conditions agreed upon by using promotion code FAIRWAY100.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20424297
  
  I am rejecting this response because:

  Again, I paid for a full bag fitting and was refused a full-bag fitting. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/18/2023

  After investigation, there may have been a miscommunication between our customer and ********************.  We were under the impression during the fitting that our customer did not want to complete the entirety of the full bag fitting the day of the fitting.  Our Fitter informed our customer that he is more than welcome to come back at any time to complete the rest of his fitting as we have completed his irons, wedges, and hybrids, as the attached build sheet confirms.  Club Champion honors our offer for our customer to return to complete the rest of his full bag fitting.  If our customer does not want to complete the fitting, he does not need to do so.  He did utilize a promotion code that gave him a full bag fitting for 75% off normal price, and he paid $100.  If our customer only wanted to perform and Iron Fitting, Wedge Fitting, and a Hybrid fitting, that would be 3 individual fittings totaling $400 (Iron fitting is $175 - Wedge Fitting is $100 - hybrid fitting is $125.)

  Customer Answer

  Date: 08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

  
  Sincerely,
  
  *************************