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Business Profile

Dental Equipment

The Healthy Start

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 14, 2025 To this day, I have paid $3900 for an orthodontics appliance made, promoted, and advised by this company, Healthy start. Upon getting this appliance I was sold the appliance by my daughter's dentist. Upon getting the appliance, and her wearing it for the whole time I have come to realize the package that the company and dentist sold me has not been full filled and I have completely over paid. I called my dentist and I have made many many attempts to call and email the Healthy start company solely to get information on who is responsible for frauding us with this sales company Healthy start. I have gone as far as making another appointment with another dentist outside of area that sells the appliance to get their consultation and opinion on what has happened with my daughter's mouth and whether we have or have not been frauded. Again, I have made many attempts to get a hold of Healthy start to try to get clarification on what went wrong and who is held responsible but have had no luck getting the company to take my inquiries seriously. When one tries to call the company they have to leave a message or email. I have done this several times.

The Healthy Start is NOT a BBB Accredited Business.

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