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Business Profile

Storage Units

StorCo Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit from StorCo of **********, ** online on October 11, 2022. My first months rent was due November 11, 2022. However, within that month, I had dealt with several different personal issues. I lost my unemployment and therefore, I was getting behind. I then got sick and was hospitalized. I had every intention in paying this storage as this is everything I have. I did not thoroughly read the Agreement, I had just assumed it was like any other. But, I could not have been more wrong. I am attaching all documents relating to this. The last notice of received on December 11, 2022, demands I pay $141 within 15 days. On December 17, 2022 I went to the facility and was turned away because they wanted $290. That is not what the notice says. The Manager **** says he does not care what it says. He will not help at all. Its is stressful to know that I will lose everything because of behind late and they will not let me pay anything in good faith to just get caught up. The agreement is very vague and I can only imaging how many people has already lost all there belongings because of this bogus agreement. I get told a different amount evetime I call, but I should be able to get this worked out pursuant to the last notice. 15 days from the date of that notice will be December 26, 2022. I am trying to pay what the notice says and they will not let me. Please help.

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