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Business Profile

Telecommunication Equipment Repair

Ervin Cable Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/5, employees started to dig up a hole in my yard with no advanced notice. I attempted to speak to someone that was in my yard, and he can only communicate via Google Translate because he does not speak English. He called someone and gave the phone to me and this person at ************ told me that their work would be done at end of day (6:00 p.m.) and that the hole would be covered. At 6:24, they finished their work, but still had a hole in my yard. The guy also said that was to have received a door hanger, which I never received. Today, the work continues and I spoke to the guy again and he was completely unprofessional. I asked for a timeline, and his only responses were that "when we are done" and "I don't give timelines to anyone". I told him that I would file a complaint and he wished me good luck. This company is extremely unprofessional with their work and their attitude. The company failed to supply with the necessary information to understand what is going on and with working from home, other arrangements could have been made to ensure that our work is uninterrupted. They block all access to my house (block the roads and now there is even a truck in front of my driveway as I am typing this....so IF we needed to leave, we cannot.

    Business Response

    Date: 09/12/2023

    Thank you for bringing this to our attention.  We take these instances seriously and will work with our Customer Service department to investigate the claim of unprofessional behavior.  Thanks again for bringing this to our attention.  

    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Sincerely,



    ***** ********

Ervin Cable Construction, LLC is NOT a BBB Accredited Business.

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