Complaints

This profile includes complaints for PlanetArt, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PlanetArt, LLC

  1301 Internationale Pkwy Woodridge, IL 60517-4956

• 

  PlanetArt LLC

  6216 Baker Rd Ste 110 Eden Prairie, MN 55346

• 

  PlanetArt LLC

  14505 27th Ave N Plymouth, MN 55447

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the app free prints, which prints your photos on your cell phone, and mails them to you. This is not the first time that I have used this company. On May 29, 2025, I ordered a little over 300 photos to be printed and I paid for rushed shipping to receive them by June 2, 2025. I planned on making phonebooks for my 8th grade students of the years we spent together in our autistic support classroom to have memories as a graduation gift when they graduate this Friday, June 6, 2025. The **** originally sent an email to me yesterday (June 2) stating they would be delivered by 9pm. I checked the email and tracking information after 9pm because I did not receive them and **** stated that there was an error on the shipping label so it was being sent back. There is not contact number to call FreePrints so I had to start a chat online with AI and the only option they gave was to send my concerns to a human representative with my email address and have them reach out to me by email at their earliest convenience. I did this on Monday, June 2, 2025 and have not received an email as of yet on Tuesday, June 3, 2025. I told **** and FreePrints, I paid for rush shipping to get these photos in advance before my students graduated to make the photo books as a gift and this happens. **** cannot track a package until is scanned again and FreePrints will not reprint my photos to send to me by the date I need them and will not issue a refund for the shipping I paid for because I did not receive them in the timeframe they promised and I wanted a full refund so I can purchase the photos else where to have them for Friday, June 6, 2025. I am still waiting for someone to reach out to me by email and I have not received any updates from ****.

  Business Response

  Date: 06/04/2025

  Dear Ms. ****** and Better Business Bureau,

  I'd first like to apologize for the lack of a quick response to your email to our Company regarding your needed photos.  I was made aware of this situation only today and again, I extend my most sincere apology.  

  I have refunded your order in full in the amount of $39.84 and would be happy, if you'd like, to replace the order at no cost should the order arrive after the date of 6/6.  I realize that this was a very important event and I can only imagine your disappointment that delivery was not made on time.  Please keep my name and contact information as I'd be happy to intervene should you run into any issues in the future.  Again my apologies to you and to the children who may not see your gift to them on time.  We feel very sorry that this happened.

   

  **** ********

  *************************************************************

   

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was their repeat customer as an artist. My art is copyright one and cannot say unintelligent rants from 5 different customer service. One cannot have my art so no losing stuff. Enough is enough. I would have placed more orders but because of this order never received I will not. I have enclosed tracking number plus the detail where the package is and went above and beyond to solve problems. No cooperation from company's shipping and I requested 5 times on phone listen to recorded conversation have SUPERVISOR CONTACT ME. Sure in 24 hours they will. Turns out they don't leave notes in system so I don't have to repeat myself over and over. Last 4th or 5th call was on Tuesday 2-4-25 at 4:49 pm. All are combative,rude and don't want to research etc. NOW, I AM THE ONE TOLD THEM TO REPRINT SEND VIA *** OVER NIGHT . They didn't have any answer for package not being received on 1-25-25. I need to have manager or corporate to follow up find out where the package is? Even if it is delayed from *** or **** need to talk to their warehouse find where it is. The attachments I am sending the package went from *** to **** and when I called these two places they said the tracking starts with a number and letter for *** and **** also said tracking is wrong. I advised Photo affictions to not send package from *** to **** because it will cause problems.I WAS HELPING WHEN NO ONE DID. I NEED BELOW RESOLUTION 1. Search and call *** and **** find package 2. Refund $45.46 3. When finding package have them ship it with correct address and correct tracking number USE *** NOT **** 4. Only supervisor contact me via ************* both. I gave my number on 2-4-25 and last week.5. Must take notes so everyone could understand what is the problem.6.Must train to help customers and record by writing what is happening or happened and request to have supervisor call back per customer's request.

  Business Response

  Date: 03/04/2025

  Dear Valued Customer and **********************,

  Thank you for passing this complaint on to us to allow us to provide a resolution to our customer.

  First, wed like to extend our apologies to the customer for the difficulties experienced during their order placement.  I have reviewed the notes to the order as well as the tracking detail of the order and provide the following responses to the customers questions:

  1. Tracking shows that this order was never delivered by the carrier to the customer.  The tracking shows that the order shipped 1/16/25.  The records with *** find that the package was delivered to the post office In ***********, **. on 1/18/25.  Unfortunately there is no additional information from *** who delivered it to its destination for **** delivery, This is the method used for standard delivery to our customers.  Unfortunately, it has not been found. 
  2. I have processed a refund in the amount of $45.46.  In addition, I have sent a no cost replacement via *** (without **** intervention), to the address you provided.
  3. I am very sorry you did not receive contact from a supervisor even after leaving a call back number.  There is simply no excuse for this lack of follow-up.  Our supervisory team has been reminded of their responsibility and please let me know personally, in the future, if you request but not receive a response from a supervisor or manager.  Reach out via my email address and I will be back to you as quickly as possible.
  4. A supervisor should have contacted you and please accept this email as apology for this lack of communication.
  5. All of our agents have been reminded of the proper way to handle an issue such as this.  A replacement should have been sent to you with expedited delivery, so you didnt have to wait for these keychains to reach you.  I have sent your replacement via a faster (2 day) shipment method.  Please note that in addition, production time must be considered.  This should be arriving later this week.
  6. Notes should always be kept by all agents/supervisors and managers so the next person reviewing a customer concern understands what has happened to date.  It doesnt appear that this was done consistently in your case; rather, the notes were brief and not easy to understand the full issue.  Again, during weekly review meetings, this need has been drilled home to make sure that the next person picking up a call understands what the last person indicated.  However, I prefer that the agents/supervisors resolve these issues on their call without the need for follow up contact.

  Again, I could not be more sorry for all of the inconvenience you have experienced.  I have refunded your order in full and, as an extra gift, Ive upgraded a replacement order to you at no charge.  I hope that this resolution is to your satisfaction and please know, this is not typical of our service; I hope we see you back in the future and provide you with much improved service.

  Thank you for your contact and we hope to see you back in the future.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22900649
  
  I am rejecting this response because: I did ask the business to call **** in *********** to have them located the package and why it was never delivered??? I understand and appreciate for reordering and sending it to me and refund you issued.  But there is no effort to figure out where the package is at ? The ********************* still have it.  I am the one called them back in January and they said the tracking number is *** not ****.  Please figure out what is correct tracking number for **** then look it up.  Must communicate with the supervisor when calling San ******* post office.  Also, you have no name for me to communicate with you? As result of excessive emails will confuse your customer service.  I never got even one call or email from any supervisor when I requested 4 times.  In addition, your customer service people are rude,combative & disrespectful.  Must provide training or meetings weekly.  I like the person to give their email & number and really investigate this and resolve it.  I did explain it several times.  I just looked again for this old order shows same thing.  Please call talk to supervisor and resolve issue of wrong track number or they give you **** tracking number not ***.  I am giving you information to research.  
  
  Sincerely,
  
  Navid Tabnak

• Initial Complaint

  Date:12/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed three different orders of 6 picture magnets each with a guaranteed delivery date of 12-13-24, which was in enough time to enclose with Christmas cards as Christmas gifts. Said orders did not arrive on time and I tried time and time again to resolve said issue by contacting the company through their useless AI BOT and by using all the email addresses that I have from previous correspondence. The finally contacted me after their AI BOT reordered my prints which I do not need or want telling me that I am getting reprints and not a refund. I do NOT WANT REPRINTS. My Christmas cards have gone out and the magnets are useless to me now. You can see all the contacts I made with them without any response until they finally said my reprints are on the way. I even responded to their reprint emails that I did not want them. Please see the attached. I just want my total sum of ***** (16.71+13.59+13.59) refunded to me. I am more than happy to return any and all magnets received LATE at their shipping cost. AGAIN, I ORDERED A PRODUCT WITH AN EXPECTED DELIVERY DATE AND SAID PRODUCTS DID NOT COME. They didnt even come three days later. Then, their system reorders the prints and makes me responsible. I dont think so!!!!

  Customer Answer

  Date: 12/26/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns after filing a complaint with the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an on-line order for a Winter Wonderland Personalized Stocking with a Polar bear and the name **** on it. Order was placed and my account was immediately charged. I never received a confirmation email so I didn't have an order number to help them verify. I went on line a few days later to track the order and found that they had no order under my email address. I contacted them through their on-line chat and tried to get them to track the order using my name and address. Again they stated they could not find an order for me.Yet my account was charged on Nov 30th...Nov 30, 2024 ********************* ********** IL $34.10 Purchased On Nov 30, 2024 Posted On Nov 30, 2024 Cardmember Name ****** ******* Spend Category Merchandise - Miscellaneous / Specialty Retail Stores Merchant Country ************* How can they have my proper cc info and not the name and address for shipment?

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon through ******* to redeem with a company called PhotoAffections to get holiday cards. I went on their website to create my holiday card 12-1-24 and was charged the following: $67.20 for the item (I picked a 2 sided card and the coupon was for one side so I owe this extra amount), $8.75 for shipping ( I was expecting a shipping charge) and then was charged $16.35 for sales tax. I am being overcharged for the sales. I immediately used the chat to contact them regarding being overcharged for sales tax. I was informed the tax is charged based on the full price of the item, not the discounted price. I responded that is not legal and sales tax is charged on the item purchase price & asked for them to adjust & refund me the difference. I asked to speak with a manager as he stated he could not help me with that and that is the way they do business. I received a call from a manager named ******. He reported the same thing and said that is how they have always done business with Groupon & on sale items. I asked for him to send me an email to have this in writing, which he did & I have forward and attached to for you to review. I was not asking to pro-rate or discount the sale tax on my order placed using the Groupon voucher. I was simply asking to be charged the correct amount for sales tax on my purchase of $75.95 (this includes the shipping charge). I should have been charged 8% which would be a sales tax of $6.07. I was charged $16.35 based off what would have been the total of the purchase before the discount was applied. This is not right! Can you please investigate this further especially since they stated this is how they do business. Am I incorrect or are they?If this is happening to me, I am sure it is happening to others, with other retailers involved on ******* and this specific company. If they are collecting on taxes, where is this sales tax being reported back to *****. This appears to be a fraudulent tax scam to make up profit.

  Business Response

  Date: 01/06/2025

  This message is in regard to a complaint submitted to the BBB about your business on 12/5/2024 by ****** ****.  This complaint was assigned ID ********.
  
  Please accept our apologies for our late response as this was forwarded to an incorrect office for handling.  
  
  The customer has inquired as to why her tax was based on the retail amount of her purchase as opposed to the price that was paid.  Our taxes are applied to this discount.  When a post-tax discount is applied, the item being discounted will still be taxed at the original price instead of the discounted price.  This is our policy when handling all purchases from our Groupon partner.  We are sorry for any confusion the discount vs. groupon pricing may have caused.
  
  Due to our lengthy time to respond properly to the customer and, although the customer's dispute was on taxes paid only which is a far lesser amount than the amount she is requesting for settling her concern, I have elected to provide the full refund of $75.95 today; a prior refund of $16.35 was sent out on 12/16/2024.  
  
  We apologize to the  customer and hope this response and action provides her with satisfaction and assists her in understanding how the groupon process works with merchants.
  
  **** ********
  Sr. Mgr., Customer Experience

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 8, 2024 for 50 prints. Before I hit submit, I triple checked when they would arrive because I needed them for a graduation party. App stated they would arrive by May 16. May 16 came. No photos. I contacted them. AI bot is useless. So is the customer service rep that kept trying to gaslight me by saying May 18. I would not have ordered if it said May 18.

  Business Response

  Date: 05/19/2024

  Thank you for your inquiry regarding our customer, *************************.  I have reviewed the  information provided and our information contained in the correspondence.  I can understand that it may have caused confusion.  We provide customers with a time to produce as well as ship.  It appears that the order was tracking to arrive on time, however, the customer anticipated this to arrive earlier.  We apologize for the confusion to the customer. 

  On May 17th, we provided the customer with a full refund of their purchase and require no return of the order.  We again apologize that we did not meet the customer's expectation with regard to the arrival of the photos.

  ****************************** Mgr., Customer Experience

  *************************************************************

   

• Initial Complaint

  Date:03/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered pictures every month from FREEPRINTS since November 24,2012. (97 times). They sent me a coupon for Valentines Day that expires February 29, 2024. At 3:15am Feb 29th I ordered my pics & applied the coupon code for my free 5X7 pic. They claimed the coupon is expired but it is dated for Feb 29, 2024. My picture order was over $40 & I paid it but have since cancelled my order. I should get my FREE 5X7

  Business Response

  Date: 03/08/2024

  Dear Valued Customer,

  Thank you so much for your continued patronage with FreePrints; we appreciate you and we thank you for being our customer. 

  This appears to be an issue due to leap year!  The promotions were printed correctly as it was intended to last through 2/29/24, however, the promotion appears to have inadvertently ended on the extra day of the month.  We are so sorry that a silly error like this caused you such difficulty.

  I note that you cancelled your order and received a refund in the amount of $40.10.  I have reprinted the entire order, including the 5 x 7 at no cost to you.  It will not take away for your credits etc.  As you know it takes a bit of time for processing and this package is scheduled to arrive to you on or before 320/2024.

  Please keep my name below and contact me if you encounter any issues like this in the future and I would be happy to assist at any time.  My email address is ***********************************.

  Again, our apologies for this inconvenience and thank you for allowing us to make this right for you.

   

  ****************************** Mgr., Customer Experience
  

   

  Customer Answer

  Date: 03/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 30th with confirmation that my order would arrive before Christmas. I received an order confirmation with a tracking #. On December 22nd, I reached out to notify them them that my order still had not arrived and that every day I checked the tracking information it said it would arrive same day, but each day it was due to arrive, it didnt. This went on for weeks of saying it was due to arrive. I never heard back from Personal Creations, so I reached out again and asked them to refund my money, as I still had not received my order. It is now January 6th, and I still havent heard back from them, they never refunded my money, I still havent received my order.

  Business Response

  Date: 01/08/2024

  Dear Valued Customer,

  We are so sorry but it does appear that the order you placed was lost in transit.  I wish I could explain why we didn't immediately assist you with a replacement ornament(s) or a refund but I will learn that are I dig deeper into your conversations with Customer Care.

  Today I have provided you with a full refund of your order.  I tried to be able to also replace your ornaments but the number of family members (5) were sold out.  I selected two alternate ornaments with your personalization to at least allow you to have an ornament for the years 2022 and 2023.

  Again, I can't apologize enough for the time it took to resolve this issue.  I can promise you that I will look into this as this is not the way we assist our customers.  You should have been immediately assisted and for that, I am sorry.

  Your refund will appear in your account within 2-3 business days (it's immediate for us, but each bank has it's process for debiting your account.  I have also overnighted the two new ornaments for the family.  Those will arrive on Thursday (please give it a day or more just in case as ******** (where we are located) is bracing for a pretty large snow storm.

  Happy New Year!
  

   

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  H Bol

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order through the app for pictures on 12/2/23. They charged me for this to ship them out. It was to be delivered to me on 12/9/23. As of 12/23/23 I have not received my order. I have reached out to the **** on 12/18/23 and they can not locate the package. I tried to contact someone from this company and there is no way to contact anyone. I googled a phone number for them, not a good working number. I tried to message them through the app and can only talk to a ** system who will not allow you to chat with a live person. I left a negative review for the app on the play store and someone did reply back and asked me to email them but when I did that the email was bounced back and not a vaild email address. I tried to cancel my order online as I no longer need nor want the pictures as I had to go have them printed out at my local ********** They will not allow me to receive a refund. The ** system on the app tells me I can only wait for them to reprint the pictures and ship them back out. That is not what I have asked them to do. Awful customer service and I honestly doubt this company is even legit at this point. I know its a small amount but at this point its the principle of doing this to a paying customer, no matter the cost, especially around the holiday's.

  Business Response

  Date: 12/27/2023

  Dear ****************,

  Please accept my most sincere apologies for the issue you experienced.  we are completely focused on making our customers happy and giving satisfaction with your order.  It doesn't appear that it went that way with our AI assistant this year.  I have reported this to our tech department for further improvements.  To keep our costs very affordable to our customers, we have email assistance only for our applications and through AI assistance. 

  It appears as though your reprints are on the way (I'm sorry; they are in the mail but have dates stamped on the back which might be a plus for you) and tonight, I have applied a full refund to your order.  You should have received confirmation of that via email separate from this.  The refund is immediate and the reprints shipped standard yesterday. 
  

  This is definitely not typical of the service we provide and again, I extend my most sincere apology!

  ****************************** Mgr., Customer Experience
  

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding their wholly owned subsidiary FreePrintsApp. Their legal address is listed as the same as the parent company here. On 2 December 2023 I placed order FP189580266314. I ordered 60 free prints, 1- 16x20 canvas, and 4-8x10 canvases. I received the 60 free prints about 2 weeks later. and the larger 16x20 canvas a few days later. The 4-8x10 canvases were marked delivered with the 16x20 canvas, which they absolutely were not. I sent in a help ticket and received no response. The ** Bot stated speaking with a person wasn't possible. I checked my junk email folder, still nothing. The ** Bot reissued the order, and today I received one, single 8x10 print jammed in my mailbox. I chatted back in for help and the ** Bot filed another ticket and assured me a human would reach out. They have not, at any point tried to rectify this issue. The ** Bot said the missing items could reprint and be delivered after 4 January. Obviously this is not acceptable as the holidays will have already passed and these are gifts. I ordered these well before the holidays. I requested that these prints be redone and shipped overnight so that they may arrive before 24 December, as this order wasn't correctly handled.

  Business Response

  Date: 12/27/2023

  Dear **************,

  I am incredibly sorry for the mishandling of your order.  This is simply not typical of the type of service we provide.  We do rely on various partners, including the postal services who push 8 x 10 canvas in a small mailbox but ultimately, we are responsible.  I so wish that we would have been able to rush these to you however, our vendor partner was experiencing a delay and we simply were unable to fulfill this order before Christmas.

  I have provided a full and complete refund of your order; $143.41 tonight.  I am so incredibly sorry for this unfortunate situation.  If there is something else we can do to make up for this situation i.e., mail the 8 x 10 canvas's to your gift recipient, please email me directly as I'm happy to do it.

  ****************************** Mgr., Customer Experience

  (**************************************************************

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************