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Business Profile

Nursing Home

Woodstock Christian Life Services DBA Hearthstone Communities

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Woodstock Christian Life Services DBA Hearthstone Communities's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodstock Christian Life Services DBA Hearthstone Communities has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm the executor of my mother's estate. She died at Hearthstone Manor on May 13th 2023. I accidentally paid her last bill to the nursing home twice. I realized it shortly after I paid it and started making phone calls to get a refund but was never able to get them to send me the money. The amount was *******.

    • Initial Complaint

      Date:10/31/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am POA for my mother *************************** who lived at ***************. She vacated her garden home at Woodstock Christian Life Services DBA Hearthstone Communities 9/30/23. In her contract, she is supposed to receive 80% of her entrance fee to be refunded which equates to $100,000. Pursuant to Section 7.3.1 of Hearthstone Communities Garden Homes Agreement Dated March 29, 2017. We hired an attorney who sent 2 certified letters to Woodstock Christian Life Services in Woodstock *************************************** in *****, **. We have not received a response. The first letter was sent 9/12/23 & the second October 30, 2023. It is public information that they have not paid property taxes, cut services & not refunding money according to the Woodstock Independent article on August 22, 2023. Due to this, my mother is exasperated by this recent trauma. Her chronic illness of ******************** has escalated. My mother has frequent panic attacks, significant insomnia, struggling with decision making which sometimes puts her at a risk of ******************* to calm herself & sit still. She has been moved from independent living to assisted at her new location in ****** **.Woodstock Christian Life Services DBA Hearthstone Communities is still taking peoples money. I can be reached at ************. I hope you can help so this does not continue to happen .********************************* **************************************************************************** ************

    Woodstock Christian Life Services DBA Hearthstone Communities is NOT a BBB Accredited Business.

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