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Business Profile

Biohazard Cleanup

360 Hazardous Cleanup
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for 360 Hazardous Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see

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360 Hazardous Cleanup has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************job was done correctly I could easily tell the cleaning supply had been sprayed all up and down the wood in the attic.I also told ****** who was the project manager that the hours he originally charged me for were higher than the hours actually spent at my house and I wanted a refund. I've asked him several times to have a final receipt and I never received it. He's basically stopped texting me back. I was lied to and manipulated between the workers here and the project manager trying to tell me that I misunderstood when I have the texts from both people stating two different stories. I just feel that I paid for more than services rendered and I would like a refund for what they did not have to do when they completed my project. I don't even trust a receipt that he would give me at this point because I feel like the things they do are not honest. However, ****** has stopped all communication with me so I have decided to report it to the Better Business bureau.

      Business Response

      Date: 10/31/2022

      Good morning, BBB Team 

       

      We have received and are currentlyin the process of analzying this service to ensure we have all the details sorted out to properly address the complaint with the client.  We will be reaching out directly to the customer to address her complaint and ensure she is happy with our services and reach a resolution regarding her complaint. 

       

      Thank you 

    360 Hazardous Cleanup is BBB Accredited.

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