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Business Profile

Gymnasium

Planet Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for my planet fitness agreement number *****. I have attempted to cancel my membership multiple times now. Originally, I went to the place of business and verbally stated to them that I wanted to cancel. I was told by the employee that they would go ahead and cancel my membership that same day. I completed my work out that day and never returned under the impression that I was no longer a member. A few months later I noticed that I was still being billed for membership and called my "home gym" to advise of the cancellation a few months back. I was told I would be getting a call back from a manager after someone looked into this and have not heard back. Back on January 10th I then sent an email and received a notice stating I would be hearing back from the service team and once again i have not heard back. I have been charged for the past 10 / 11 months on a membership that I have not used because it was suppose to be cancelled. I need to hear back from someone as to why no one has cancelled it out yet!

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