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Business Profile

Painting Contractors

TnT Painting & Drywall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 21, 2024 had estimate of job provided.June 29, 2024 accepted the interior painting job by TnT Painting and Drywall - *** ***** and signed contract and provided a check deposit of $3,290.00.*** ***** cashed check on June 30, 2024.Start date of July 2nd or 3rd written on contract. No contact made by the painter we were reaching out to him without a response. Said he would come on July 4th no contact made.July 8 *** ***** reached out via text to say he will not be able to do the job due to a serious back injury and will have to pay our deposit back in installments. We asked for the entire deposit in full and he said he didnt have it anymore, he was paying ***** to pay ****.July 9 *** ***** texted to say he never had a back injury and wanted to do the job now. We set up times for him to show up and he didnt show. He said he had purchased the paint and materials and we asked him to drop it off and he never did. *** admitted multiple times via text and during phone conversations that he knew he needed to pay back the deposit. We set up a payment installment for him to return the full deposit and he didnt make any payments on those dates. July 26 *** admitted again via text that he needed to pay back our deposit and never made good on those words. He said he will be suing us.He is now not responding to our requests to resolve this issue and he has been made aware that we are moving forward with contacting the BBB and filing a small claims case.We have screenshots of all of the communication and the cancelled check used for the deposit. Attached is the original contract and the text saying he was quitting the job and not going to return the deposit.We are asking the help of the BBB to get our deposit returned in full and for him to lose his rating with the BBB. We are available to discuss this situation further.*** ***** - ************ ******** ***** - ************ We appreciate your time and help with resolving this matter.

    Business Response

    Date: 09/12/2024

    This customer changed his mind the day I was supposed to start work. I had already bought all materials for the job,  and he refused to let me start.  I asked many times to let me get this job going and he flat out refused.  

    Customer Answer

    Date: 09/13/2024

     
    Complaint: 22095383

    I am rejecting this response because  
    *** ***** of TnT Painting never showed up to complete the contracted work. The image of the contracted was submitted.
    *** ***** is the contractor that contacted me saying he was not going to be able to complete the job due to a back injury and was going to pay back the deposit in installments. The communication shows that he quit the job and was provided multiple opportunities to complete the work. He then stated that he never had a back injury and his entire story changed to we fired him, which was never the case. When asked to supply his work insurance he was never able to do so. 
    Payment amounts and dates were agreed upon and no money was received. *** ***** never purchased the materials for our job since he was offered the opportunity to drop those off and he never showed up.
    His BBB rating should be removed and he needs to pay back the deposit of $3.290.00.
    Sincerely,
    *** *****

This business is not BBB accredited.

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