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Business Profile

Pizza

Little Caesars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a pickup order for a cheeses pizza, pepperoni pizza and bread sticks at the **** location on April 7th at around 5pm on their app. I paid through the app and was given a link to a track to see when my pizza would be done so I could go pick it up. I checked after 30 minutes and it was showing in the oven. I checked in another ************************** the oven. I checked again ************************************** the oven. I assume something is wrong with the tracker so I drive to the location to check and see if its done. I ask the employee there and they dont have my anything for my order. I show them the app with my confirmation and the tracker theyre confused because they dont have an order for me and told me Id have to call their support #. It was closed that night already but I call the next day and they apologize for the error and say theyll refund me BUT they can ONLY do refunds by having the store manger go to the store to process it at the location. They tell me Ill be contacted within 2 days by the manager to confirm my refund. I wait 3 days and dont get a call. I call back to support they apologize again and promise a call this time, 2 days pass no call. I call support back ask to speak to a supervisor they swear theres no other way to do a refund except with the store manager and they will call me back this time within 2 days. 2 days pass again no call.

  • Initial Complaint

    Date:01/21/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders for pickup on 1/7/23 (transaction reference #********* and #*********. When I arrived at the listed location the store was closed with the lights off and there were 2 cars trying to find employees. I waited until 7:35-7:40 after calling the store and still getting no answer. That night I wrote to Little Caesars stating what happened and I have yet to receive any correspondence on the status of my refund and to rectify this matter. I have also attached a photo from the drive-thru attempting to find employees below.

    Customer Answer

    Date: 02/21/2023

     
    Complaint: 18876571

    I am rejecting this response because: I have not received my refund or been contact directly to rectify this.

     

    Requested Info - Both orders were placed via the Little Caesars Mobile App. The account name is ***********************. Both totals were $4.28 each. I have also attached the transaction number for each order 

     

    Store Order ID: ******* Store Location Number: ***** Order Number: 670
    Store Order ID: ******* Store Location Number: ***** Order Number: 273

    Sincerely,

    ***********************

Little Caesars is NOT a BBB Accredited Business.

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