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Business Profile

Mailing Services

Key Shipping US LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was promise to pay after 30 day trial after 30 days I was ghosted with no contact they also asked for personal information for social and bank I would like the $3200 I was told to be working for and the $240 bonuses, I have accumulated while working.

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company scammed me pretend to be a legit business. Im thinking I had a job with them for a whole month. They asked for all my personal information ID Social Security number. Bank account information address They also provided me with a W4 form. I have been a victim of identity fraud. Im needing help with to find out what all I need to do.

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't pay me my base salary or any of the bonuses I earned. Took away my login credentials and blocked me the day before I was suppose to be paid.Had me fill out W4, payroll information, and had a contact filled out; so they have all the personal information.I've emailed, called, texted all the numbers they gave me and haven't heard back.The position itself was they were suppose to send me packages in my name and I was supposed to check to see if they were broken or damaged in any way then they added the new updated shipping label to the dashboard I would repackage it and ship it out through fed ex or **** I checked all the ** numbers on everything and none were reported as stolen I swear if they had been I would have immediately turned everything into the police.

  • Initial Complaint

    Date:10/09/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hired by a company and provided them all my personal information that was necessary to start a new job and I worked for one month and they told me that they were going to pay me on October 9 however, when I try to log into my job today on October 9 my login credentials were invalid. And my two managers number is provided to me are no longer in service.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company contacted me for employment and Ive been working for them and delivering packages to ********* and was supposed to be paid on October 6, 2024. They stopped contacting me 2 days before that. I finally got ahold of someone on the 5th, *******. She acted as if she was going to help me and hung up and blocked my number. They havent responded since. I was supposed to be paid 3200 + 360 bonus. Im now out of a job because of this. I left my other job thinking this was a better choice. Im a mother and dont know what Im going to do next. A bunch of unnecessary supplies were sent to my house as well.

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are contacting people to work for them then when pay day come around they block you and remove your information so you can no longer log into the portal. They were sending packages out for me to ship and now is no longer responding to people. I have videos thats I was logging in because I had a feeling that something like this would happen

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I found this work from home job on indeed for package checking assistance where they send u packages you check them and send pics to your dashboard then you get the shipping label then print them and send the stuff threw *** or ***** but now since I said something about a scam they have blocked me out the account the dashboard was on and the phone going to voicemail like its the wrong number

    Customer Answer

    Date: 10/09/2024

    What does that mean is this a real company is what my complaint is about

  • Initial Complaint

    Date:10/02/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hired for this company on August ******* when I first spoke with the ***** one of the managers because there are a few the other manager's names is ****** ****** and there's also **** they all reached out to me explaining the pay which was the 28th of September, the hours , my job description which it seen too easy that should have been a red flag but anyways I have they suppose legal Ein document they sent to prove to me they were real. I have pictures receipts

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These are useful documents

    Customer Answer

    Date: 09/25/2024

    I received a job offer from key shipping US to ship packages. They had me sign a contract fill out a W4 they made it really seem legitimate.  I had a dashboard and they told me I would receive my first paycheck 30 days from my start date  they told me it was a base rate of ******* I started on Aug 15th. on my dashboard it said paydate Sept 19th they also said that for every package I shipped out  I would get a ***** Bonus the paydate came and they blocked me from my dashboard and all telephone communication that I had and all emails. I shipped out at least ****** dollars worth of merchandise for these people.  I did some research and found out that I am not the only one they have done this to. 

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hired at this job , and sent them all info including DL, and bank account this job was a description of I would receive packages, check them and then send them off. For a compensation of 3200$ monthly , The job also had called me today saying I was their best employee, and that I was receiving a promotion but it required my credit card. Which didnt make sense. My monthly pay would be ***** monthly. I have did my research if this job and people are saying they never get paid. And that after 30 days of employment with them. They block you and you never receive anything. Their address is a property that is for lease. Which means its nothing. Many people have said the police have gotten involved. And I dont wanna risk my chances.

Key Shipping US LLC is NOT a BBB Accredited Business.

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