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Business Profile

Manufactured Home Park

Royal Oaks Mobile Home Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business will not communicate with us after saying we broke our lease. I asked for a written notice for breaking the lease and they refused. They now have stolen 1,000$ and said they will not return our deposit. They said they will not speak to us anymore. Not including hardship fees after providing an uninhabitable home, and emergency moving us into a new unit they owe us almost 3,000$. $900 in sewage feed over e course of 12 months when the sewage was pooling under our house ***** from rent credit taken from us, and 1200$ deposit. We have all medical records for our children breathing in methane gas and proof of them ignoring this issue. They did not provide any assistance to us to move and said we had to be out THAT day. We have two children. This cost us a lot of money out of pocket. We have a witness to their manager calling my husband a racial slur. We also have records of all emails between us and management.

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a violation from the landlord today, stating that I cannot make any repairs to my car and the driveway Or anywhere in the park. Also, on the violation that my blinds cannot be brown. They have to be white. I have had the brown blind since I moved in. They were the ones that came with the house when I moved in and nothing has ever been said about them and Ive been here for over 14 months now. They will not replace them for me. None of this is in the lease that I signed in March 2022. Ive never heard of either of those rules until today and I only have five days to fix it or I get fined.

Royal Oaks Mobile Home Park is NOT a BBB Accredited Business.

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