Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 4th 2025 i spent 8 hours at the dealership trying to purchase a used vehicle. I was stunned when the finance manager ***** ***** attempted to commit fraud. He gave me my interest rate from the bank, which was actually marked up and he refused to show me the actual rate from the bank. Also, he stated that if i declined his extended warranties for the vehicle then my interest rate would go up an additional 3 percent. Im baffled that this was attempted on me, and most importantly disgusted that this happens to people on a daily basis like myself. Wasted my time running my credit score. I contacted the general manager in hopes to resolve this, but he defended ***** by saying all of that is ethical practices and maybe im just on the wrong vehicle. It had nothing to do with the vehicle, it had everything to do with the scam and pressure tactics that are extremely unethical and illegal. Very very disappointed. Something needs done!

  Business Response

  Date: 02/20/2025

  Please see attached.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** ********
  

  Customer Answer

  Date: 02/20/2025

  The company is directly avoiding the conversation of the illegal practices of which my complaint was solely about. The company has refused to show me my buy rate directly from the proposed lender. The company responded to via ****** reviews and claimed i was never a customer there and they have no idea who i am or what im talking about. Absolutely baffled that unethical and illegal practices like this are shrugged off as if it's ok to break the law and commit fraud. I want a direct response in regards to my complaint and what it was actually about. Not the manager writing and responding to his own narrative of the situation to defend the scams he's pushing. I want the credit report to be updated and fixed correctly and ill be satisfied. He has my number and refuses to take on the call. This is why we are where we are because this is not right and i will not let this go without him owning up to it and making it right. 

  Business Response

  Date: 03/27/2025

  We are working with the customer to find him a different vehicle. 

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our ram checked in for a oil change. We asked if there was a warranty for tires etc. they said no then my husband called **** and they said out warranty covered all tire charges. This company is horrible and told us 2 times they would call back. No attempt has been made. Why would you ever charge and not check for a warranty. Disgusting how horrible there customer service has been

  Business Response

  Date: 09/30/2024

  This is the same ****** complaint you sent back on the 18th of September.  We already refunded the customer his $35.00 he paid for his tire patch that was covered by his Zurich contract.  He got his check from us the afternoon of the 18th and was ok when he left. There will be no further refunds. 

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle (2021 Dodge Durango Citadel) here multiple times for work now as it was sold as a certified used vehicle. The entertainment package for the vehicle continues to not work or be operational and functional. The vehicle is now back for the 4th time in less than 40 days.The last time that I brought the vehicle into the dealership they gave me a courtesy vehicle and I signed a rental agreement. Unfortunately, I was involved in an accident the day after I picked the vehicle up due to icy roads and the vehicle slid into a round about damaging the tires and front end. I filed a claim with ***** and provided the claim # to Ed ********************** and their staff along with my adjustor's information.My vehicle has been ready for pickup now for almost 10 days and they state they will not release my vehicle as is their policy until they get clearance from Gecio (Which my agent and his boss have stated IS complete).Further, I carry the highest coverage possible and offered via state maximum's with FULL COVERAGE and ******* / ******* coverage. I never agreed to this so called "policy" / was made aware of it OR signed anything per the rental agreement that states this policy. I returned the rental vehicle to them the day the claim was made so they have their property already and are illegally withholding mine. They also further continue to pretend as they have no idea what is happening or when and why it is being delayed and when I mention names of the people I have been dealing with to the now GM, *********************. When I called today ( I was yet again told the vehicle is cleared and ready for pickup) only to get a call back from an ****** in the service department stating the vehicle cannot be released.This has become ridiculous and now unacceptable to the point that I am going to have to pursue further action. They have treated me as though I am a criminal due to crashing a rental vehicle and withheld my property as what feels like retaliation and blackmail.

  Business Response

  Date: 11/28/2022

  He wrecked our rental that we provided at no charge.  Abandoned it at a construction site without calling the police.  Construction site contacted us the following morning.  We contacted the customer who stated he hit a deer, it was late at night, he had been to dinner with his pregnant wife, so they called an uber to take them home. He was currently on his way back to the site to call police and file a report.  In the meantime, we contacted a tow company and had our vehicle towed to our collision center.
  
  Initial response from his insurance company indicated it was under investigation and they could not verify they were covering the damage to our vehicle. This morning 11-28-22 we finally received verification from his insurance company they were covering repairs less a $500 deductible.  At 10:26 on 11-28-22 the customer called and paid the deductible on the phone and was advised he could pick his vehicle up.
  
  

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  This is NOT an accurate account of what happened.  Multiple issues:

   

  1.) They act as though it was malicious and intentional - It was an accident 

  2.) There was no one involved in the accident other than myself and a deer that was hit and then the round about curb popping the tires. 

  3.) ********** station was closed however there was an incident report filed 

  4.) Ed ********************** is closed until the following day so how are they going to be updated since there is no one there after hours

  5.) I never told them "I took an Uber home" as that is not factual or accurate

  I am not accepting this response or action as they are not being truthful in the information provided and it's not accurate.  They also withheld my personal vehicle from me unlawfully.  

  
  
  Regards,
  
  ***********************