Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into this apartment, Morgan Properties manages the apartment. I have been emailing them since September ******************************************************* Windows in living room and bedroom only have one pane of glass. I discovered evidence the original external second windows were broken out. They told me the owner refuses to put in the windows needed for security and way to save energy in the colder months. My energy bills this winter are going to be very high. Most apartments around me have double panes windows.

  

  Business Response

  Date: 11/07/2024

  There is no requirement for a property owner to maintain double pane windows, nor is it their obligation to provide screens. It is quite common for owners to use single pane windows as it is common that tenants damage them and is more costly to repair. There is no security or safety issue with single pane windows. The owner has elected not to install new screens or windows for you, which is their right as we have attempted to make this happen for you. The property was shown to you before signing a lease with these same windows and lack of screens and no promises were made that this would change after your move-in.  If your concerns are utility costs, many other residents choose to wrap their windows during the winter and would be our suggestion to you as well. You are also able to install your own screens. It is not always the obligation of the property owner to meet your individual needs. There is no further action our team can take on this matter. Thank you, -**** Boots Managing Broker, Owner

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our A/C went out on 8-1-24 and Morgan Properties has let us sit in this heat for 27 days now with no resolution. I do not get an update unless I reach out for one. We are supposed to be getting a new unit and was told it was an emergency and it would be installed today. I just heard from the tech and he says he is just too wiped out to do the work today. So much for an emergency. We have never been late with the rent and treat their property with respect and we cant even get a window unit from them.

  

  Business Response

  Date: 08/28/2024

  We manage properties for individual and private investors who have the ability to procure their own maintenance and repair services. This owner was given an estimate to replace the ** and Furnace which is very costly, well above the amount **** will pay in rent this year and has thus far to the owner. The owner unfortunately took a great deal of time to shop other quotes and estimates in hopes of mitigating the huge capital expenditure. We received approval from the owner to allow our team to replace both units on 8/26/24. Until we get approval from the owner, we have no way to force them to fix it except allowing you out of our lease and to vacate which I don't think you expressed interest in doing. The HV** tech did have it scheduled for a next day install, however, they got tied up in ************ getting the units from the manufacturer and wouldn't have been back in time to complete the repair. It is currently 8/28/24 and our HV** tech is installing those units as I type this reply. From date of owner approval, this is being installed within 48hrs. We apologize for the delays in resolving this. Thank you for your understanding. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shown a clean apartment and decided to apply for an apartment through this company. They had us sign the lease before showing the unit we would be renting. When we looked at the place, we found mold on the air conditioner, a hole above the dishwasher, a vent that is broken on the floor and they stated we cannot use the tub until they blaze it and they still have to get us a new toilet. They have old refrigeration that they told us day of viewing they will not replace and it is so loud multiple times a day. We havent moved in due to the mold and if you look up Lakeshore drive apartments in **********, **, there are others claiming mold on their a/c, water damage, people messing with cars, ***** matter in the hallways. Please have a heart and help me! I can provide photos, videos, bank statements, pictures taken from reviews online, whatever you need.

  

  Business Response

  Date: 07/09/2024

  Good Morning,

  After reviewing your information, we need to let you know that you have added this to the incorrect Morgan Properties.  We do not service OH.  There is another Morgan Properties but we are NOT affiliated with them.  We only service central ********

   

  Please remove from our account and send confirmation to us this has been taken care of.

  
  Thank you,

  **** Boots, Owner

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/10/2023 I started to move in some small things within the first hour I kill a millipede and a ***** near the front door. After the first 2 hours of moving in I sent an email to the leasing person ***** explaining the bug problem and the horrible stench of the bedroom carpet which made it abundantly clear the previous tenant was a smoker and had a pet. She replied that the carpet in the bedroom will be replaced on Wednesday and nothing about pest control. All the while as I received the email on Move in Monday while the Orkin truck is parked outside the rental office that same day. Personally I went and purchased Raid spray and 3 bug bombs. After three hours I let the air clear. Come back to the apartment and as soon as I open the door 3 very large alive roaches are in the Kitchen. I was so disgusted by the stench and the roaches I slept in my car!!!! I wait till morning and return back to the apartment and open the door and find more roaches. I spray again and sit down on the sofa to start my work at home job!!! I open the laptop and ***** crawls across the screen. Obviously, there is a ***** infestation in the walls prior to moving as well as dirty carpets. Im not going to pay $1200 per month for a ***** infested smelly 500sqt apartment. I asked to be released early from my lease because technically I havent even moved in yet because its uninhabitable. The leasing office seems to think this is acceptable living conditions and not a health hazard. Either transfer me to another Morgan property again I work from home-anywhere where its not infested with roaches! Or release my from my lease. South ************ dictates If a landlord does not provide habitable housing under local and state housing codes, a court would probably conclude that you have been "constructively evicted;" this means that the landlord, by supplying unlivable housing, has for all practical purposes "evicted" you, so you have no further responsibility for the rent.

  

  Business Response

  Date: 07/12/2023

  FYI

   

  We are located in ******* and have nothing to do with this property.  Please remove from our account.  Any questions please call ************.

   

  ***************************, Rent Manager/Bookkeeper

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************

• Initial Complaint

  Date:10/29/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a renter that is current on my rent , I have sent the multiple requests that raccoons have enter through the walls and roof and are coming inside bedroom of the rental. its start on 8/12/2022 and nothing has been done to date

  

  Business Response

  Date: 11/21/2022

  I spoke with ******* regarding this issue. Unfortunately, this house is owned by an owner who does their repairs directly themselves, and does not utilize our ****************** services. We sent the details provided to us by ******* directly to the owner who stated they would be taking care of it. We responded ~30 days later to check-in regarding the status of the pest issue, and found there had been no progress. We updated the owner of this and were told they would go ahead and send a pest control specialist. The tenant reported another issue ~30 days later regarding a roof leak and informed us through that repair ticket there still had been nothing done with the pest issue and raccoons were still getting access to the upstairs portion of the house. We were instructed by the property owner to go ahead and have our team fix the leak because it was time sensitive, which Morgan Properties did perform timely. We have since taken on the job directly to initiate the fix that will allow the raccoons to not be able to enter moving forward. We have been given authorization and approval from the owner to do this, which we are working to get scheduled now. Morgan Properties is a property manager and has many owners who perform their own repair work, like this property. We became aware of the issue not getting resolved and asked the owner to allow us to perform this repair since they had failed to do so in a timely manner. Morgan Properties has contacted ******* and acknowledged the lack of timeliness in resolving this and apologized for the inconvenience, and we have also offered ******* the ability to terminate his lease early without penalty. 

  Customer Answer

  Date: 11/26/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  I have submitted  a 30 day notice to vacate the property as of today the problem that was submitted on August 12 2022 is still  on going.

  Regards,

  *******************************