We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toys

Mr. Muffins Trains

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Timothy B

    Date: 01/29/2024

    When buying used chains in the description did not say the trains had no couplers they must not have even opened the boxes they are completely useless without couplers after follow up with Mr ********************** they sent me a schematic of parts to order is for a repair they said they don't have the parts dumped it on me I'm not capable of repairing small trains

  • David B

    Date: 12/28/2023

    David B

    Date: 12/28/2023

    When l called Mr. ********************** once, I asked a question and had ********************* yell on the phone. It shook me up. I felt uneasy calling and stopped. The treatment from **** was abusive and l felt it was like walking on egg shells. Recently some MTH came in. It was shortly before XMas and l was leaving D.C. to visit family in CA. l asked ***** if l can pay for it and if they could ship January 3, ****. He said that's fine and asked me to add a note to PayPal. I again reminded him of the arrangement and asked them again to not ship the item. ***** emailed it was fine and again to leave a note on PayPal. So on Friday Dec 22 l went to pay. On PayPal l was trying to leave a note asking them not to ship until Jan 3. I had a technical issue with PayPal and the payment went through while trying to add the note. So l contacted ********************** saying the payment went through but the note was not added. The item was then shipped to DC.I was frustrated after all that was communicated. I expressed that frustration. ***** wanted me to open up an *** account to have it sent to a holding area. I thought this was ******'s responsibility. ***** said that l didn't follow instructions. I said that this became a sh*t show and more complicated than it actually is. And in an email that reminded me of his yelling on the phone **** called me a difficult customer, abusive, and canceled a couple of orders and banned me for life. This store is abusive. Authoritarianism, narcissistic personality issues and controlling people. I believe ********************* is a walking domestic abuse situation waiting to explode one day. This is the first time in my 48 years that l have been banned from a business. Any business. My advice is for **** to seek mental health counseling as l believe he has some deep psychological/anger issues. A lot of people have been banned from this store. Learn from them, learn from me. Maybe its time for the #Metoo movement to come to the hobby/train shop. Caveat emptor!

    Mr. Muffins Trains

    Date: 12/28/2023

    This customer consistently placed thousands of dollars in orders, but doesn't have the resources to complete the orders, causing ** cancelations and significant losses. We have suggested he do business elsewhere. He didn't like that.

Mr. Muffins Trains is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.