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Business Profile

Liquidators

The Value Vault Liquidation Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Value Vault Liquidation Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Value Vault Liquidation Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late Feb, early March, 2025, I purchased a washing machine from this business for over $550 after seeing their ad on ********. I contacted them through ********, and then visited their store in person to finalize the purchase. The washer was sold with a full lifetime warranty for repairs, which they clearly stated and backed up with direct contact information.Less than a couple months later, the washer broke. I reached out for help, and they initially responded, saying someone would come fix it on Tuesday (over a week from request). I asked what time and from that moment on, they completely stopped responding. No one came. No one has answered my phone calls or texts since.This business has made zero effort to resolve the issue and has deliberately ignored all communication, despite promising lifetime support. This is false advertising and a breach of their stated warranty. It is dishonest, unprofessional, and unacceptable. They falsely advertise the warranty and are clearly still operating in fraud.

      Customer Answer

      Date: 04/17/2025

      They responded and said they are willing to fix it. 

    The Value Vault Liquidation Store is NOT a BBB Accredited Business.

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