Reviews

Review Details

• Review fromShannon L

  Date: 11/18/2024

  1 star
  This place knows how to s**** someone over. I purchased a 2020 **** Explorer ST from them. Everything seemed good other than a check engine light which they agreed to fix. Doesnt seem bad right? After joined forms and ******** pages about the Explorer I found out that its been tuned. The fixed the check engine which was a purge valve. Well its back, I inform them of it and that I want the PCM(computer) returned back to stock. They said the intake and the tune are messing it up and they will not fix it. Nor will they return it back to stock. Because it could fry the **** Which is false. They just dont know how to do it. After talking with **** on the phone he told me its my fault because I knew the car was heavily modified, which was never once mentioned to me, it sounded like it had an exhaust but I have never heard one running before so I couldnt tell the difference between aftermarket or stock. Then said I refused a warranty, a warranty was never offered because a warranty company wouldnt cover a modified vehicle. Straight scummy business and the lack of ownership of the situation is crazy. Instead of just fixing their own s**** up, they want to play games and point the finger. You sold the car that shouldnt have been sold the way it was. I will be contacting the BBB and the Toyota regional manager to help with this issue. Not only does it tarnish the dealership but Toyota itself for the disregard in pride for their used auto satisfaction. Now Im sitting here with a car that more issues will arise from the failing EVAP system which will cause even more issues down the road. **** **** how can you have pride when all you sell is disrespect.

• Review fromStephanie S

  Date: 08/26/2024

  1 star
  They will say ANYTHING to get you to buy and they will make promises they won't keep. They will sell you a broken vehicle and try to gaslight you. Just look at their responses here. They clearly don't appreciate their customers. They just trying to get whatever they can getting you. Do not trust anything they tell you. Go anywhere else, literally anywhere but **** ****.

• Review fromRaj T

  Date: 10/26/2023

  1 star

  Raj T

  Date: 10/26/2023

  Never buy the toyota electric BZ4X!!! Never buy a car from Andy Mohr Toyota in ******* Please read my experiences before you venture out to buy this car.First the connected services dont work, Toyota **************** does not help and the dealer is arrogant.Dealer thinks its not important and these issues are common and you have to live with it.Second the **** complimentary charging for a year will not work for free. Tried calling multiple times the so called Toyota Brand Engagement and also ****. They say everything is fine at their end, no issues, want me to put my credit card payment method and go on paying as you use. WHAT HAPPENED TO THE FREE COMPLIMENTARY CHARGING FOR A YEAR.Finally frusturated i went to the dealer saying its a month old and only 400 miles on it. Please take it back and I will buy a hybrid Toyota which is proven maybe.This is the real shocker for me - Sept 21 2023 the value of the car $48000.26th Oct 2023 with 400 miles on the ODOMeter its value is $28000 UNBELIEVABLE how this great dealer ******************************* IN, their greatest sales team of ** and *********************** can fleece of you all the money. one month of driving this car is ******. What is the rate of depreciation and how much profit targets these dealers like ***************** are aiming at Now i am stuck with this car , dont know what to do, regretting I bought a Toyota and very disappointed i went to a local dealer like ******************** very careful when you are buying as they dont care about customers, all they care about is making money and big margins on every sale whether buy or sale.FINALLY TOYOTA YOU MAY BE A GREAT COMPANY BUT YOU DONT CARE ABOUT YOUR CUSTOMERS AND TREAT THEM LIKE DIRT

  Andy Mohr Toyota

  Date: 10/30/2023

  With all due respect, ********************, you personally selected this car as your car of choice.  You chose to purchase an EV.  We helped you with the process and you left extremely happy.  You are upset because you have buyer's remorse.  You regret purchasing the car.  That is perfectly understandable.  And while we are empathic that you regret your decision to purchase an EV, we do not feel it is fair for you to take zero accountability for this purchase.  We will be happy to help you trade out of this car, but the deal has to be fair for both of us.

  Remember, you paid $39932 for this vehicle after a $7500 rebate, therefore it CANNOT be worth $48000.  Further, you were cut a check for $10000 when you consummated this transaction.  That explains your negative equity.  Again, we will work with you, but the deal has to be fair for both sides.  Let me know what you decide.

  Respectfully and sincerely,

  *********************

  General Manager

  Andy Mohr Toyota

• Review fromAdam F

  Date: 07/08/2023

  1 star
  I have never experienced such unprofessionalism in my life. bought a tacoma and not even a week later the brakes were making a sound.. I take it back they don't know what it is but Can charge me to replace all the brakes.. After I forked out $5000 for a downpayment. I wanted the ******* undercoating done. that was not done when I was told several times that it was. now I'm having to pay an extra $500 out of my pocket to get it done. I had to miss work 2 days and get behind because of these people. **** and ****** were both rude and anything but helpful

• Review fromConstance M

  Date: 07/07/2023

  1 star
  I had an appointment with Andy Mohr Toyota (where I purchased my last two vehicles) on 6/20/23 to have my brakes repaired. My appointment was at 9:15am and the car was finished at 1:17pm. They charged me for 7 hours of labor and I was only there for 4 hours. I phoned and spoke to the person/advisor and was told that it was their charge and that I would not get refunded for the extra 3 hours of labor. Labor cost was $818.41 and they didn't even rotate my tires. I told the advisor that I would never buy another car or ever get service from Andy Mohr Toyota again.

• Review fromcamille m

  Date: 12/31/2022

  1 star
  Stay away from *****************. I bought my first car ever here. 2021 Camry. Certified pre-owned. Their selling tactics are shady. Theyll include items you dont need like a car paint and interior package and hope you dont notice. My salesperson even warned me that theyll regularly show cars without letting potential buyers know about the $4000-$5000 increase for the certification until they are about to sign for it!And my CERTIFIED car?3 months later while getting oil changed at a different Toyota dealership I learned it has 1. Ruined rear wheel bearing 2. A bent subframe 3. 2 control arms that need replaced.Andy Mohr Toyota advised me to put it through my car insurance! Please, stay away from this place. Since this has happened, *** had multiple friends / coworkers share their horrible experiences.