We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hearing Assistive Devices

HearSource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for HearSource's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HearSource has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • HearSource

      108 E Pat Rady Way Bainbridge, IN 46105-9361

    • HearSource

      PO Box 364 Bainbridge, IN 46105-0364

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28, 2024, I purchased a pair of ReSound Nexia 9 hearing aids online from HearSource for $3,858.00, and charged them to my ***** ********** Card. HearSource advertized a 45-day free trial period to evaluate the hearing aids, with a full refund if returned within that 45-day period. I received the hearing aids on July 9, 2024.On or about July 31, the right hearing aid broke and stopped working. I mailed it to HearSource on Aug. 2 for warranty repair/replacement ( I did not receive its replacement until Aug. 24). On Aug 12, I called HearSource and spoke to ***. I told *** that since the end of the 45-day trial period was close at hand, and since I had not been able to adequately evaluate the hearing aids, I either needed an extension of the trial period or to return the product to HearSource. *** told me that HearSource could not extend the trial period, but that ReSound might do so if I contacted them directly.On Aug 13 I emailed ReSound customer service and requested an extension of the 45-day trial period. On Aug. 15 I received a reply from ********* *. at Resound customer service confirming that my trial period had been extended to Sept. 29 (ReSound extended a second time to Oct. 29, due to lack of resolution with HearSource)I ultimately decided to return them to HearSource for a refund. I called HearSource on Sept. 27 to arrange for their return. The woman I spoke to refused to accept ReSounds extension of my trial period and refused to accept the return as it was past the original 45-day period.Following that refusal, I contacted ********* *. at Resound customer service for help in getting ********************** to honor the extension, accept my return, and credit my **** Card. In this email string, ********* *. repeatedly assured me that ReSound would contact HearSource and sort the issue out with them. HearSource claimed twice that ******* had not contacted them, and refused to accept my return. I returned the hearing aids to HearSource on Oct. 25.

      Customer Answer

      Date: 11/07/2024

      I am supplementing my complaint with photographic evidence that HearSource refused delivery of
      my return that I made within the time limit extended by ReSound.

      Customer Answer

      Date: 12/03/2024

      HearSource has not responded to me either concerning my complaint.

      I learned from my bank about ****s 120-day chargeback rule, and it occurred to me that HearSource and ReSound were working in tandem to stall me until that 120-day limit had passed. 

      Thank you for trying to contact HearSource and resolve this dispute for me. I will let **** know about HearSources refusal to respond to BBB.

    HearSource is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.