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Business Profile

Beauty Supplies

Dolledupby.ken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was July 6th, 2024. I paid $45 for a service a $15 deposit & $30 the rest. The business was supposed to give me a set on lash clusters. Id like to report this and dispute this because I tried to contact her, what I asked for I didnt get, my eye had a irritation/infection because the products she used arent the ones she should be using. As well, when I go to sleep its so much gunk/HAIR GLUE on my lashes they stick together and I barely can open my eyes. She also false advises her sets because what I sent I didnt get anything close to it, as well her friend said what is that on her eyes when the service was completely done, which was a huge red flag! The problem hasnt been resolved and now its deeper than the lashes, its now affecting my day to day life as my eye had been irradiated since I got the lashes and she told me shes never heard of eye irradiation I need to get lash glue. I just feel like this is unprofessional and handled poorly. Even when the service was done it was glue everywhere but where it should have been. I just dont want this to happen to anyone else, she doesnt know what shes doing or who life she can affect in the long run.

    Business Response

    Date: 07/26/2024

    Goodmorning, being that I care for my customers service, safety and satisfaction. I offered ********* recommendations and to redo her service. 

    Khristian reached out three days later with a compliant and here was my response 

      Good Afternoon, I would have preferred if you said something before you left your appointment so that I could have fixed them for you. Before every client, I always ask if they have sensitive eyes to help prevent any issues. Ive never heard of eye irritation being that I use latex-free, irritation-free glue so im sorry that happened to you !Also, upon booking you asked for a short freestyle and thats the service I gave you. Unfortunately, the only thing I can do is recommend that you use eye drops to get rid of the irritation. However, I do apologize for the inconvenience

    Upon booking I have a $10 NON-REFUNDABLE deposit in place for appointment holder. This is stated on my business account  

    After this, ********* asked for a partial refund which would be $25 being that my deposits are non-refundable and that my labor and supplies were utilized. 

    To accommodate her, I can send her the  $25 back VIA apple pay. 

Dolledupby.ken is NOT a BBB Accredited Business.

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