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Business Profile

Braids

Pretty Braids

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Air P

    Date: 04/12/2024

    I am writing to file a formal complaint against Yaye of Pretty Braid and Extensions regarding her unprofessional conduct and bad practice during my recent visit to her salon. On April 11, 2024, I received hair styling services from Yaye at Pretty Braid and Extensions, located at *******************************************************************************During my visit, I encountered numerous issues that warrant your attention. Firstly, **** displayed improper technique throughout the service, resulting in dissatisfaction and discomfort. Additionally, she exhibited bullying behavior by speaking aggressively in French/Creole, pushing my head, and throwing objects in my direction. She made derogatory remarks about my hair, deeming it "stupid" and "too expensive," which was both unprofessional and hurtful.Furthermore, the salon environment was chaotic, with hair strewn about and an unsanitary bathroom. I observed **** using the same comb on me that was used on a previous client, despite my objections. Additionally, she failed to adhere to proper sanitation practices, as there was no noticeable presence of Barbicide.Moreover, when I expressed dissatisfaction with the hairstyle, **** refused to make adjustments and became confrontational. The hairstyle began to unravel shortly after leaving the salon, indicating poor quality and inadequate service. Additionally, she neglected to disclose the type of hair product required for the service, leaving me uninformed and unprepared.To add insult to injury, the service was priced at an exorbitant $200, despite the substandard experience and outcome.Enclosed with this letter, please find any relevant documentation, including photographs, receipts, and a detailed account of the events.I urge you to conduct a thorough investigation into this matter and take appropriate disciplinary action against Yaye of Pretty Braid and Extensions to prevent similar incidents in the future.

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