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Business Profile

Marine Sales and Service

Gilligan's Boats

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/1/2024 reserved/paid in full for boat 79 to be used on May 26, 2024
    5/26/2024 went to take boat out but due to tornado watch until 4pm that day, Gilligans would not allow me to do so even though I was still willing to keep my reservation and if bad weather came would dock and take cover. Because Gilligans was canceling my reservation the two ladies working for them at the boat dock stated it constitutes for a FULL refund and can obtain it by emailing ***********************. I did so and without any response or communication only received a 60% minus a processing fee ($443). Per the contract this would be correct if I cancelled however I did not cancel, Gilligans Boats canceled. I have 7 adult witnesses that were with me that day and 2 adult witnesses that work for Gilligans Boats for that day.

    I have emailed *********************** eleven times with no response. I have also called and texted all phone numbers I have for them multiple times (************, ************, and ************) with no response. Have also advised I will be pursing other actions to obtain my money if no response to work this out and still nothing. I also believe they have blocked my phone number because it no longer rings when I call just goes straight to a no voicemail. Others call and it rings but no answer and no voicemail.

    At this point I would now like to get my full money back (remaining $363.27 still owed by them) and due to lack of communication or assistance in resolving this by them I also want additional money for the hassle and inconvenience they have caused in the amount of $200 (currently but if this drags out I will request more) and if any travel or legal expenses is needed by me to resolve this that money back too but currently don’t have an amount for this. Current total requesting $1,006.27 minus $443 = $563.27 still owed.

    They should not be allowed to do this to others so want it reported somewhere so others can see.

Gilligan's Boats is NOT a BBB Accredited Business.

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