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Business Profile

Apartments

Midtown Lofts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 8, 2024 Hunter Bloomington Properties advertised a 2-bedroom, 2-bathroom apartment at *************, and my daughter visited the apartment on 4/23/2024. The apartment had been promoted across various media platforms.During her visit, my daughter expressed interest in the apartment to the property representative, stating that she would discuss further with her parents. Subsequently, I, her mother, reached out to Hunter Bloomington Properties - Railway Manor to connect with the individual who showed her the apartment, intending to proceed with the lease and provide my contact information. Unfortunately, despite my attempts, I did not receive a callback. Assuming the apartment was no longer available, we ceased our pursuit.Later, upon checking online, we discovered that the apartment was still listed as available. On 5/6/24, my daughter and I contacted Hunter Bloomington Properties once again to inquire about its availability. A representative confirmed its availability and guided my daughter through the application process. I also confirmed the steps and availability during my conversation with them, given the elapsed time. They assured me that the apartment was indeed available.After my daughter and her roommate completed the application process and paid the application fee, they received no further communication from the property management company. Following up on 5/8/24, they were informed that the apartment had been rented out, and their application fee of $70 would not be refunded. They said this is advertised. I asked to be refunded as the unit was rented even though we specifically asked if it was available, and they said it was still available. Despite the apartment still being listed as available online, it appears that Hunter Bloomington Properties engages in deceptive practices by charging application fees without genuine intent to rent out the unit(s).

Midtown Lofts is NOT a BBB Accredited Business.

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