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Business Profile

Apartments

Pendragon Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took possession of an apartment in a complex owned by *******************, DBA Pendragon Properties. Upon pre-lease signing inspection it was noted there was no refrigerator present in the unit and I was assured it would be taken care of prior to move in on July 15. On July 13 I was told by the Pendragon office that a refrigerator would be installed on July 14. I have contacted the office and ************* numerous times, with no resolution, that I am still without a refrigerator. I texted ************* on 7/19/22 again, notifying him I am without a refrigerator and that I have been in contact with my attorney concerning the matter and that I expected a response with resolution details by 12:00pm on 7/20/22. Again, no response. There are several other issues with this unit that require addressing as well, of which I have notified the office, but they have ignored those as well. I have advised ************* that I will be withholding 20% of my rent monthly until these issues are rectified to my satisfaction.

Pendragon Properties is NOT a BBB Accredited Business.

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