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Business Profile

Cabin rentals

Back to Nature Cabins

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A rental contract was signed and deposit was made on 4/2/23. At the time of booking, I was the only one I knew FOR SURE would be making the trip, so I listed as "1" . Company states that they left voicemail messages to inquire on the number of people that would be in our party. I don't utilize voicemail, so never received them. They sent me an email on 4/3/23, asking about number of guests. I was figuring out if my elderly parents would be able to make the trip. When I went to reply, within 72 hours, I had received an email stating they'd CANCELED my reservation. Upon review of the cabin availability, it appears they re-rented the unit, for the same time-frame, almost immediately. Mind you, the reservation was not due to take place until September ****, so there was SIX months to gather any necessary information. Company states the reservation was canceled due not receiving a return call. However, there is nothing in the contract that indicates a certain policy or number of days for communication. They had NO reason to think there wouldn't just be one guest, because that was all I knew at the time of the reservation. This cancelation seems to be a clear breech of contract and unethical renting practices. In all my years of travel planning (which I do regularly) I've never experienced such a disregard for abiding by contracts or people's time/money/plans.

    Business Response

    Date: 04/27/2023

    See attached.

Back to Nature Cabins is NOT a BBB Accredited Business.

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