We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Caterer

Garnish Catering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Garnish Catering took a payment over the phone in early September (9/7/23) from my father for $2,245.63 but charged both my father's card and my husband's card that had been on file.- Both payments have been processed and have still been missing from both accounts. - Garnish Catering employees were called and emailed on 9/12/23 about the unauthorized charge to my husband's card. We believed, in good faith, it had been an accident. - Garnish Catering employees immediately denied the possibility that they would have charged both accounts that day and it wasn't until many phone calls later that they said they would check with their bank. Garnish Catering employees initially would claim it was my husband's problem to solve with his bank only. - Due to the horrible experience leading up to this event and then this event, Garnish Catering informed me over the phone they would "forgive" the $1,685.40 balance still on the account, but after requesting over the phone and in person for written confirmation of this, they still have not provided it. - Despite saying "$1,685.40" had been forgiven, Garnish Catering had already been paid (including the unauthorized withdraw from my fiance's account) a total of $7806.16 when we'd only owed a total of $7245.63 per our final estimate. This means that the $1,685.40 balance was never forgiven and they stole an additional amount of $560.55 from us before they said they would even "forgive" any balance on our account. - We've attempted to dispute the charge with our bank and are in the process of disputing the charges once again now, but Garnish Catering refuses to talk with us and told us over a phone call on 11/8/23 that their attorney would be calling us. Their attorney never called. - Overall, we've attempted handling the issue since 9/12/23 with Garnish Catering via email, phone call, and in person in hopes we could resolve the issue. We lost an additional $368 minimum during the wedding from paid services never rendered.

Garnish Catering is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.