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Business Profile

Colleges and Universities

Indiana University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** has been sending debt collectors and communication in a balance supposedly owed from 2016. My state refund has been offset for the last 2-3 years. I have provided documentation showing ** did not return loans/*****s they claimed were sent back to the lenders to the debt collectors and ** themselves. The loans show through the federal student loans on my credit/loan repayment program and through the ***** sites as being sent to **. ** is now sending communication a year after this was resolved and ended. The debt collection agencies have stopped contacting me. My credit report also shows this has been paid in full after the documentation was provided showing that the funds where not returned as ** had claimed.

    Business Response

    Date: 10/10/2024

    Indiana University maintains the complainant has a valid debt that the University is legally attempting to collect. The complaint indicates the desired settlement is a discontinuance of the claim and the University is willing to work with the complainant on the desired resolution.Complainant though has indicated for the University not to contact them. IU is hopeful that the desired settlement can be achieved if the complainant is available to discuss with the University.

    Customer Answer

    Date: 10/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    Documentation was provide showing the university debt is not valid. They have been told to stop harassing regarding this. I have provide the student loan ledger showing there is no money owed to the university. The collection company that was previously attempting to collect agreed and stop the attempt due to the documentation that was provided. 

    Regards,

    ********* ******

    Business Response

    Date: 10/24/2024

    Indiana University maintains that the debt is valid. ** is willing to work with the customer to remove and cease further collection efforts related to the debt. ** does believe it is worth talking with the customer about the exhibits she has provided to ensure understanding from all parties. The customer can contact us at ************ or ***********

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have late payments from INDIANA **** STUDENT on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.

    Business Response

    Date: 06/03/2024


    Hello **********************,

    This is a ******* Loan, last in a forbearance that ended May 2023. The account requires monthly installments paid, as payments have been made since the end of the forbearance. As a result of this nonpayment the loan reflects 11 months delinquent. Our office received an Equifax credit dispute Tuesday and responded correct as reported as there is no error reflected in the reporting. 

    The credit reporting reflects the payment history accurately in accordance with the terms of the ******* promissory note. Indiana University cannot change accurately reported credit history simply because a student requests it. We have to follow the ******* regulations as well as comply with CFPB and FCRA. This does not mean there is zero chance for update. As you have expressed your wish to pursue credit bureau update, ********************** will need to reach out to our office so we may research and, if eligible, supply them with the appropriate form and associated documentation allowable under the ******* program.

    We are available Monday - Friday via email 7:30 am - 5:30 pm or phones 8:30 am - 4:30 pm.

    ****************;I UCLS Manager
    INDIANA UNIVERSITY I University Collections and Loan Services
    ***************************************************
    Phone ************** OR **************
    Fax **************
    ***********   

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ** Office of Scholarships is not responding to our letters or emails, while ** is definitely taking our money for registration and deposits.

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