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Business Profile

Furniture Stores

Stahl Furniture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased lazy boy furniture in March 2020 for $6398.33. This price included a $500 protection plan sold by Stahl's saying it would cover any accidental damage to the furniture for 5 years. We have had 3 claims, none which the protection company says is covered. The assistance we have gotten from Stahl's has been broken promises to call, get ** help on coverage and also to get a leather pen to cover the seams (see pictures) which we never received. We would like a $500 refund for the purchase of a protection plan that is basically a fraud as it doesn't cover what was promised to ** at the time of purchase. I have always been opposed to protection plans but ******* sole this with false promises of covering damages that clearly are not covered,

    Business Response

    Date: 05/09/2023

    This is a forwarding of an email from our CCS warranty representative. This warranty covers accidental damage, Stahl furniture does not nor do we claim to. 


    I can send them to service as a courtesy to try and repair but we can not go further. They have reported multiple non covered claims. Her first claim we sent a tech for seam separation. The tech reported that it was peeling and the leather was becoming very brittle. He reported it was not a seam separation. The second claim was for a structure issue where the console was indented. I called ** on this one due to the structure and he said do not service under the extra service we did because she was out of her 1st yr. This last claim was for an unknown surface abrasion. I did ask her several times if she knew how it happened and she said she had no idea. It was reviewed and it is the leather peeled off. This is why she had non coverages. I have went over the warranty with her each time. However, I will send to service for a courtesy only. 



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    Customer Care Services, LLC. 
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    ************ (fax)

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