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Business Profile

Heating and Air Conditioning

Summers Plumbing Heating and Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired summers to service my central air last year, at which time I purchased a 1 year service plan, which i did not finish using, not knowing, because the tech did not inform me that is was a reoccurring yearly charge. This morning the charge fir another year, ******, which i did not approve came out of my checking acvount via my debit card. I contacted customer service and reported it. He told me the office will contact me on Monday.I wanted to report this, this is unacceptable. I was not even notified that this was going to come out of my account before it did. I want my money back

    Business Response

    Date: 06/03/2025

    Good afternoon, *******,

    Im sorry to hear our customer, **** ******* was upset that her annual perpetual service agreement had renewed over the weekend on her renewal date.  To my knowledge we had not received a cancellation notice prior to its automatic renewal date.  Our GM of Operations, **** ***** spoke with Ms ******* on Monday and canceled her perpetual agreement and refunded her card.  
    We truly apologize for any confusion or frustration we have caused Ms ********  As always 100% customer satisfaction is our goal and guarantee.  

    Thanks,

    ****

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shoddy work for the price paid. Ran condensate lines thru ceiling over the mechanical closet, thru the attic to the ceiling over the washer and dryer, Went down the wall to the washer and dryer drain Did not seal the outside line set of the ***** Gaping hole where the thermostat is. Damaged flooring in the mechanical closet. Finally got them to fix most of the concerns. Flooring is still not fixed, has been o over a month since they left the first time.

    Business Response

    Date: 08/02/2024

    Dear **************,

    I am extremely disappointed to hear we have failed to satisfy one of our clients.One hundred percent customer satisfaction is our number one goal. On June 20, 2024,Summers Plumbing Heating and Cooling Installed a new Heat Pump and Air Handler system at ************************* residence located in Bloomington IN. After ************** had brought concerns to our attention regarding the craftsmanship of our installation we returned on July 01, 2024, to run the drain line a different route and seal the line set termination outside of his home that was neglected to be sealed at time of installation.

    As far as the damaged vinyl floor, ************** is wants us to replace the entire utility room floor when the damaged area is in a closet behind a closed door off the utility room next to the Air Handler we replaced.  During the installation, our team started to drill a hole to run new refrigerant line and hit a joist. We replaced the piece of wood and flooring and moved approximately 1 1/5 over to miss the joist and redrilled the hole. Please see attached picture. We agree our team did a poor job of fixing this, however we feel this can easily be fixed if the customer would allow us. The damaged area can be covered with a metal or wood cover and not be noticeable.

    After reviewing pictures of the damaged floor and talking with our General Manager and Service Manager who has been to the home. I feel the damaged floor in a closet off the utility room and not visible without opening the door should not require Summers PHC to pay over $2,000.00 to replace the entire floor. The floor is outdated and no longer available. We have offered to install a small metal or wood cover around our line set that would cover the damaged area.Summers PHC would be happy to complete this repair if allowed or we would be willing to refund ************** an additional $500 that can help with updating his utility room flooring if he wishes to replace his entire floor. Please let me know if you have any additional concerns or questions. 

    Customer Answer

    Date: 08/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,*******************;

    *************************

    Customer Answer

    Date: 08/02/2024

    This flooring is only about 2 and half years old. There is no threshold any where.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called company 3 x was charged 1300 dollars and AC still does not work they say it is plumbing issues called another company problem is not plumbing not duct work

    Business Response

    Date: 07/02/2024

    Dear, **************,

    I have attached our letter of response to ***************** BBB Complaint. My apologies for the delayed response and as always please let me know if you have any further questions or you need additional information.

     

    Thanks,

    ****

     

     

Summers Plumbing Heating and Cooling is BBB Accredited.

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