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Business Profile

Medicare

Bloom
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hired by Bloom Insurance Agency 6/21/21 as an Advisor Trainee. My start date was supposed to be7/6/21 then I never received further communication from the company. 6/6/23 I found out through my doctors office that this company has active health insurance for me. After further digging I found out through speaking with ADP and United Healthcare that the insurance is active and currently being used with my full name, social security number, and current address. I never worked for this company let alone signed up for any benefits so this is very concerning. When I attempt to contact them, I dont receive any response.

    Business Response

    Date: 10/18/2023

    We appreciate the opportunity to address the complaint filed by ***** concerning her employment offer and an insurance premium charge. After conducting a thorough internal investigation, we have found that the allegations in the complaint are not consistent with the sequence of events as they occurred.

    Based on our review, ***** did not complete the required paperwork, nor did she respond to multiple attempts at contact to discuss her start date or ongoing interest in the position. As a result, they did not begin employment with Bloom and therefore was not invited to sign up for benefits.  In addition, Bloom has never provided insurance coverage through United Healthcare Insurance.

    Please let us know if you require any further information or clarification in this matter, and would be open to working with ***** on this matter. We take complaints seriously and are committed to resolving this fairly and in line with best practices.

Bloom is BBB Accredited.

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