Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Lemon ******************* on April 20th of this year. Invoice Number WC-****. This type of fish shows a bright yellow color. The fish they sent me did not have yellow color at all. These types of fish can get stressed and lose color. After 2 months this fish is healthy, not stressed and still not showing color. It is an ***********************. I feel like this was not a mistake, I emailed them through the website a couple of weeks ago. They refuse to respond.

  Business Response

  Date: 07/15/2023

  We have tried contacting ************** several times, but his voicemail is not setup. The lemon Oscars color as is all fishes color determinant on several things one being diet. To maintain a bright yellow color colo,r foods must be fed. We sent him a ********************* (albinos have red eyes his fish has dark eyes) He can contact us at ************ and we will try and resolve this issue for him.

  Sincerely, 

  *******************

  Owner RFITROPICALFISH

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  My voice mailbox is full yes, but I don't have a "bunch of missed calls from *******" either.  I am usually really busy during the day time with my job and I don't have time to discuss this.  I emailed the company over a month ago and never got a response, so here we are with the BBB.  I am obviously stuck with this fish, I am not sending it back and live too far away for a reasonable solution.  If they sent me a replacement that does not work either as the size discrepancy between a new one and my other ***** is now not an option to be kept together.  A replacement is something that would have worked when I first contacted them.  Instead I got inaction.

  The ***** from the link I purchased on their website shown bright yellow *****s, and bragged about the great color they are already showing.  After months mine is still simply a couple different shades of white (tiger pattern).  I feed my *****s primarily Chicilid Gold Floating Pellets, but I also mix in freeze dried plankton, blood worms, beef heart, vibra bites to keep it mixed up so they do not get bored with food.  Water conditions are good with regular water changes and the ***** shows no sign of stress.  He is very active and eats extremely well.

  This website they run is essentially a scam with false advertising of their product.

  Regards,
  
  *********************

  
  

  Business Response

  Date: 07/18/2023

  We did call several times in response to your initial email sorry your voicemail is full. We did not hear from you until several months after you received the fish and were willing to see what we could do for you. Glad to hear the fish is doing great despite it's lack of yellow color. We sell a pellet food that will help bring the yellow color out that we will send you free of charge if you would like. BTW, most of the foods you listed contain high amounts of betta carotene which actually inhibit yellow chromatophore  production.

  *******************

  RFITROPICALS

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I would accept trying the fish food you offered to see if that would help bring out the color.
  
  Regards,
  
  *********************
  

  Business Response

  Date: 07/19/2023

  I have viewed the image of the oscar ************** attached. That is clearly not an albino, it's eyes are not red. It is a lemon that has been fed red color foods. 

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  In my previous response I stated that I would accept the offering of the different fish food to try and bring out the yellow color in this oscar.  I don't understand this latest response.
  
  Regards,
  
  *********************
  

  Business Response

  Date: 07/21/2023

  Ok, we will ship you some pellet food for free on Monday. We will send you an email with the tracking #. Hope you have a great weekend.