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Business Profile

Car Wash

Dicky's Express Car Wash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 27th of November of this year **************************** of ******** **. Took 35 dollars out of my account and I did not authorize it. They said I should have cancelled it ahead of time but I didn&#**;t even know they were taking it out or when. It only left me 11 dollars in the bank and I am suppose to keep 35 dollars at all times. It cost me 35 dollars overdraft fee.

    Customer Answer

    Date: 12/28/2023

    Please see attached.

    Business Response

    Date: 12/28/2023

    Good afternoon, ************************* signed up for a monthly reoccurring charge at our Dicky's Car Wash location in ******** on 8/27/23. ****************** signed up for our Manager promotion which was $10.00 each month for the first 3 months and full price thereafter as advertised. Her first full price month was on 11/27/23 for the amount of $35.00. I have attached her receipts showing that it was a monthly reoccurring charge she agreed to and utilized. ****************** cancelled on the day she was recharged. Our policy states on our website that we need to receive a 7 day notice for cancellation in order to process and no refunds will be given when discontinuing. ****************** also utilized the wash on 12/07/23, transaction of the wash attached, after she was charged on 11/27/23. The wash she received on 12/07/23 is the total value of $35.00. For those reasons ****************** will not be refunded and her account has been discontinued. We apologize for her negative experience. 

Dicky's Express Car Wash is NOT a BBB Accredited Business.

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