Complaints

This profile includes complaints for Midas Auto Service Experts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midas Auto Service Experts

  9 Commerce Dr Brownsburg, IN 46112-9020

• 

  Midas Auto Service Experts

  2608 E. Main St Plainfield, IN 46168

• 

  Midas Auto Service Experts

  2811 N Saint Joseph Ave Evansville, IN 47720-1335

• 

  Midas Auto Service Experts

  6184 N Keystone Ave Indianapolis, IN 46220

• 

  Midas Auto Service Experts

  1435 N Green River Rd Evansville, IN 47715-2428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Midas three times within a month for a minor oil leak that got worse each time. The three times as soon as I returned home oil was running out all over my driveway. And they got paid for nothing. I had to take my car to another dealer ship which fix the problem. I feel Midis should refund the money.

  Customer Answer

  Date: 03/06/2025

  Midas auto shop address update 

  **************************

  Business Response

  Date: 04/03/2025

  We have seen the vehicle 3 times, but over a 4 month stretch. Vehicle was brought in on 10/25/2024 invoice ******* (attached). We did an oil change and recommended a valve cover gasket for an oil leak that we noticed during inspection. The vehicle returned on 10/26/2024 invoice ******* (attached), to have the valve cover replaced. The vehicle retuned on 2/24/25 invoice ******* (attached) with the complaint of an oil leak. We found a leaking oil pan gasket and also the previous valve cover gasket repair failed. We replaced the valve cover gasket for free, even though it was outside of warranty coverage, and the customer paid for the oil pan gasket. We also waived the fee for the oil change, just to be nice. The customer has never contacted us about additional issues prior to this BBB complaint. We even texted the customer multiple times and no mention of these issues have ever been brought to our attention. We have already shown we honor our warranty, even outside of coverage, so there would be no reason to go somewhere else. No money will be refunded.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Midas ********** via telephone to schedule an appointment to have my front brakes inspected and possibly replaced. The appointment was scheduled for 8:00 am on March 16, 2024. ***** *. informed me that the front brake repair would cost $1,037.39. I never inquired about rotors nor was I ever informed that my rotors were being replaced. However, I was charged for front rotors without my knowledge or consent in the amount of $451.98. I was not aware of the fraudulent charge until my subsequent visit to Midas ********** on February 3, 2025. In addition, I was never provided with a written inspection during the March 16, 2024 and February 3, 2025 visits. I was also not provided with the limited warranty information after the work was completed on March 16, 2024. I noticed signage on the Midas Brownsburg website and in the waiting area about financing through *******, a Midas Brownsburg partner. I applied online and was preapproved for a $4,500 lease. My lease number was 3209830-1. The Koalafi Rental-Purchase Agreement specifically states front brakes as the description of property being purchased. However, the March 16, 2024 statement that I received states, Install Front Brake ************** I received this statement after I signed the ******* agreement and the work was completed on my vehicle. This payment process was confirmed when my fianc, ****** *********, and I spoke with ****, Midas Brownsburg Regional Manager, via telephone on February 4, 2025 at 4:10 pm. We spoke with **** for over thirty-seven (37) minutes regarding the pattern of deceptive business practices at Midas Brownsburg.During the February 4, 2025 telephone call with ****, **** laughed when I stated that I was not refunded in full for the unauthorized rear rotors. I also informed **** about the fraudulent charge for front rotors during my March 16, 2024 visit coupled with the pattern of deception I have experienced at Midas **********. **** refused to refund the fraudulent front r

  Business Response

  Date: 02/27/2025

  ******* is mad that we did a full and complete brake job and solved all problems at both visits. No fraudulent practices happened at either visit. We gave a total price to solve problems prior to any work being completed during both visits. That price was agreed upon prior to any work being completed during both visits. We were then scolded during the second visit for not disclosing that we replaced brake rotors inside the same price she was quoted initially. I'm sure we also didn't talk about the brake pad wear sensors that are required to be replaced, just like the rotors are or how many rags we used or the type of lubrication used or the brand of scan tool used, because none of the individual things are relevant. Only that the problems were solved for the exact price quoted and agreed upon prior to the work completion. As she noted, we caved and gave the rear brake rotors for free. No other refunds will be issued. ******* has also threatened a lawsuit, so no other communications regarding these scenarios will happen.

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Per usual, Midas Brownsburg does not take responsibility for their breach of contract, consumer fraud, and deceptive business practices and instead blatantly lie and attempt to read my mind by attributing emotions rather than responding with facts and resolution. I never said anything about filing a lawsuit. However, I am certain that there are additional Hoosier consumers that have also been defrauded by this company based on my observations and experience. I am thankful that this complaint is public so that ******* consumers can make an informed decision about where to spend their hard earned money. Furthermore, I filed a factual complaint with supporting documentation. I never inquired about or authorized front or rear rotors being installed. In addition, Midas Brownsburg staff never informed me that front and rear rotors were needed, let alone installed. A simple FOIA request for the video footage proves this point for BOTH visits. The ******* contract also confirms the parts that I authorized. The unauthorized rear rotors were partially refunded, instead of fully refunded, as promised. I thank God that my fiance asked pointed questions regarding the inflated charges during the subsequent visit, which shows a clear pattern of deception.
  
  
  Regards,
  
  ******* *******, MBA, MSM

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I w I went in for an oil change in my 2019 ***** equinox with ****** miles after the oil change several lights on my dash were on check engine brake light, etc. I went back to have the lights turned off however they told me to take it to the dealer to turn the brake light off next next The car had not been reset I experienced battery failure after leaving Midas had to receive **** jumpstart when ****** From AAA check my battery and told me that the battery and alternator was good and that your car had not been reset the car worked fine five days then I need to jump again I have never ever ever ever had any issues with my vehicle. It only has ****** miles when I returned it to Midas. They informed me that I needed a new battery, I purchased a new battery ticket to Midas and was charged $45 to install it. I know my vehicle there were absolutely no problems now the check engine light is stuck on the manager. Admit this in Broadripple told me he had never seen that code before and that from jumping the battery, it had malfunction the service system or something now I have to take it to the dealer, and probably pay in addition to paying for an oil change A new battery several jumpstart AAA service and missing days from work. This is unacceptable and they have no remorse. This occurred October 1, 2024.

  Business Response

  Date: 11/25/2024

  We cannot find record of this customer in any of our store systems. She may need to be referred to a different Midas franchisee or provide a copy of her invoice so we can assist.

  Customer Answer

  Date: 11/26/2024

  Enclosed find a survey for my experience at Midas in ************ in ************ *******, 

  Previous phone number **********

  Or ********** This is ridiculous 

  Customer Answer

  Date: 11/26/2024

  Midas 

  *******************************************
  3.4 mi

   

  ****** Moss 

  Oil change October 1 2024

  2019 ***** Equinox 31000k

  Tec170 plate number 

  **********

  **********

  Installed New Battery 45.00 

  They have records I will request duplicate copies 

  Business Response

  Date: 11/26/2024

  The Midas on *************** is not one of our franchise stores. The complaint needs to be directed to the owners of that store, Sharp & *****. Thank you.

  Business Response

  Date: 12/09/2024

  I can confirm we did an oil change on 9/20/24. No part of an oil change involves the battery other than the fact that we must start the vehicle a couple of times in the process. It is possible we forgot to reset the oil life meter, and we can absolutely solve that problem, if it still exists. I did speak to our employees, and we did read some codes for the customer, a few days prior to the battery being replaced. He could not recall that data beyond remembering that it happened. He and the technician were unfamiliar with the codes present and recommended the dealer for diagnostics. The customer returned on 10/22 requesting a battery. I am assuming this happened after the vehicle required jump starts. I attached a copy of our battery test on 10/22. The test result shows "charge and retest". But understanding cars and knowing how to read the test also shows 10.7 volts (should be 12.5) and 208 cold cranking amps (should be 700), on an original equipment battery being almost 6 years old, would indicate battery replacement is necessary. We offered to replace the battery and the customer declined. A few hours later the customer showed up with a new battery and asked us to install, so we did, and charged the customer accordingly. No one at the store recalls hearing from the customer at any point since 10/22. I asked our employee to reach out to the customer today 12/9 to see if there are any issues we can help with. I recommended we clear out any codes present to see if whatever lights are on will go away. Any codes could easily be caused from a failing battery as vehicle computers require voltages above 11.0 at all times.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th, 2023, I had my mother-in-law take my vehicle to Midas on ******************************* in ********** ******* to have them do an oil change that was scheduled. During the process, the mechanic working on the car became reportedly rude with my mother-in-law and scolding her for not coming in sooner for the oil change. She explained several times to the mechanic that it was "not" her car, and that I hardly drive it myself due to my work schedule, so the decision was made by me to pay for it and her bring it in. After the oil change, the mechanic neglected to put the sticker on my windshield showing when it was to be serviced again. Fast-forward almost 2 weeks, and my car noticeably was having major issues, starting with white smoke coming out of the exhaust, and then rapidly showing signs of possible engine trouble, with the engine light now blinking. Running codes, it was determined that I had bad spark plugs, however this was not remedied due to suspicion that it could have been caused by oil pressure. After having several mechanics "look at the car" without having them fix it, they have determined that my motor may have been ruined, and it appears that Midas forgot to drain the old oil out of my car before performing the oil change. This was determined by looking at the dipstick, and showing it was way too high, and the oil was still dark, showing they possibly put newer oil on top of old oil, and causing it to ruin my engine in the process. What was originally a new car just needing a $50 oil change, has now possibly turned into a new car, needing a new motor and other things, and none of these issues started until Midas performed an oil change. When calling them, they claimed "They had their best mechanic work on the car, so it would be impossible they would be responsible, but to 'bring it in' anyways so they could look at it." I weighed options and called their customer ********************** to complain, and am now contacting the BBB for further guidance.

  Business Response

  Date: 09/28/2023

  I am not sure how this complaint got filed under Midas ********** instead of Midas ********** East as we pay for BBB for all 6 of our locations individually.

  ******************** had previously filed a complaint with Midas corporate. Those complaints are pushed down directly to me as a franchisee. My district manager for the area, *********************, called ******************** multiple times and no calls have ever been returned. I have no idea the validity of any of the issues claimed here. Even ******************** stated we offered for him to bring the vehicle back so we could inspect any of his concerns. The vehicle, ********************, or the mother-in-law have made no other contact with us. We have not been provided any information, pictures, or diagnostics regarding any of the claims written here. And now, 6 weeks after the oil change, there have been "several mechanics looking at the car" doing who knows what. I'm not sure what ******************** desires, but it is impossible for us to fix the vehicle with emails. We need to see the vehicle and we need documentation from these "several mechanics" to substantiate any claim.

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  In response, the individual I called at Midas informed me again, "I had my best mechanic do that oil change, so I know whatever is going on with your car is not on us." When explaining what a mechanic summarized after looking at the car, he questioned how anyone could find out anything was wrong with the car without taking it apart. The way several people have explained it to me now that had a look at it, informed me that the dipstick showed "too much oil" was inside the engine and it was still black, leading them to believe it was never drained, and thus has now caused the oil to be over pressure. The only things that have been done to the car since the oil change is it has had codes ran, and the dipstick has been checked to see how much oil is in the engine, and I can also confirm myself when looking at it, it is discolored and extremely high. No one has worked on the car, other than literally looking at what they can tell from just the obvious signs. White smoke did not emit from my exhaust prior to the oil change, codes being ran have shown several things are wrong, and the main thing everyone is saying and from what I can tell, is the oil change was not properly done, as there is no reason oil should be discolored and "dark" after it is changed.

   

  Yes, while they asked for me to bring it in, the initial customer ********************** provided in the same phone conversation before was an attitude of "we will not be held responsible," and in fact the individual on the phone saying, "I know we couldn't have done it. My best mechanic worked on your car." It then proceeded to him saying, "wait...if you had anyone work on your car, we definitely cannot take responsibility because it's already been worked on by someone else." No one has worked on the car, and the only thing I have gotten from anyone who only looked at it, is their professional thoughts on the issue. These individuals who have looked at the car, came to my residence on their off time to inspect any surface level issues without even having to turn one s**** or bolt, as it was obvious immediately where the issues lied.

   These responses on the phone prompted me to seek further assistance on what to do before returning the vehicle for fear of them denying any responsibility if towed to their location. His ending comments were, "well if you can have it brought in to us, we can look at it, but I can't promise we will fix anything." That would be fine if every attempt to deny responsibility before hand didn't lead me to believe they would receive the vehicle and do nothing about it, or him explaining, "his best mechanic" did work so he "knows its not" on them. Their "best mechanic" forgot to put a sticker on my windshield providing a time when another oil change would be needed, something I have had done with any oil change I've received from any shop for over 16 years.

  As far as reaching out and contacting me via phone, no one has left a single voicemail and I have had only other area code phone numbers call my phone that are not my 812 area code. If they have attempted to reach out, no one has left a voicemail, emailed me, etc. Not sure if they have an email on file or not. If they are agreeing to look at the vehicle without complications and can request what kind of pictures/videos they need, then this can be provided. I am also curious if there is video footage of them doing my oil change and how rude the individual doing the oil change was to my mother in law. The entire customer ********************** experience was sour, however I would not speak on it if deniability was not included with a new vehicle possibly being ruined before it could age properly. I have been warned that this is not the first time someone has seen this issue, and the last time they did see it, that vehicle never drove the same way again, and this highly upsets me.

  
  Regards,
  
  *********************************

  
  

  Business Response

  Date: 10/04/2023

  ******************** returned our calls/messages today 10/4/2023. He spoke with *****, our district manager for the area. They are working together to find a solution and have scheduled the car back in for inspection. I consider this issue closed at this point.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas replaced an EVAP sensor in my vehicle's gas tank on 30Sept2022.I had the same error code come up on 15Sept2023.I took my vehicle into Midas for the check engine light involving the gas tank.They charged me $400+ and said they found wires that were eaten by a mouse. The same wires they worked on last year. The vehicle is used every day, we don't have a mouse problem, it wasn't mice but sure the vehicle is fixed, whatever.When I got home the light came back on within a couple hours.22Sept2023 I called Midas and brought the vehicle back in the following wk. They charged me $256. It was the gas tank again but a different wire.When I got home the check engine light came back on.25Sept2023 I called Midas and brought the vehicle back in @ ****hrs EDT. The vehicle was there all day when I called in the afternoon to see if it was done they said they didn't look at it. No one even got the code from the vehicle's CPU.

  Business Response

  Date: 09/29/2023

  Attached are pictures from the customer visit on 9/15 and 9/22. We were unable to confirm issues with vehicle on 9/25 as our availability and the customers availability did not corelate and we did not communicate that well. But clearly there is a rodent of some kind that is enjoying a midnight snack on the vehicles wiring. We are happy to continue looking into issues, whether they were caused by us or something else. I attempted to contact customer today (9/29 at ******* and there was no answer and no voicemail available.

  Thanks,

  *********************

  ************

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  That damage was not made by a mouse. 

  There would have been chew marks on the black plastic wire covers, the electrical tape that was originally on the wires has been pulled off and was not replaced (not chewed).

  There would have been mouse droppings as well.

  They worked on my truck twice, why didn't they fix those wires the first time??

  If Midas will work on my truck, I assume that they will want me to pay them again for the same job?

  If Midas will fix this issue and not require a third payment, can I take my truck to a different Midas?

  
  Regards,
  
  ***************************

  
  

  Business Response

  Date: 10/02/2023

  I don't have the ability to answer whether or not there would be a charge to repair, but anything we have repaired prior would be covered under warranty. If the other wires were broken at the first visit the check engine light would have never been off and the gas gauge would not have been working. We can do any further work at our ********** location if you desire. Please just advise on what works best for you. I tried to call the other day, but no voicemail was available. You are welcome to call, text, or email.

  Thanks,

  *********************

  ************

  *************************************

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The check engine light will turn off if you disconnect/reconnect the battery.  The check engine light for this issue will not turn back until you attempt to remotely start the vehicle. 

  Stating that more items were broken after I took my truck to Midas isn't a good thing.

  Midas worked on those wires in the pictures that you provided.

  The wires were not fixed the first time for $444. 

  The same wires were not fixed the second time for $256. 

  Now you are trying to tell me to bring my truck back in so you can charge me a third time?

  If you cannot guarantee that the wires will be fixed without further cost, I would like the labor costs for the last two visits refunded.

   

  
  Regards,
  
  ***************************

  
  

  Business Response

  Date: 10/02/2023

  Hey *******,

  I understand you are frustrated and I am very sorry about that, but I have no ability to know what is actually wrong until we see the vehicle. My goal, as well as yours, is for there to be no cost involved. I just can't make promises based on thin air and frustrated emails. Please let me know when you are available so can dig in and figure out what is wrong.

  Thanks,

  *********************

  ************

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  An agreement was already made; When I was handed a receipt for services, when I was told this issue was fixed, and I made payment.  To me and probably everyone else that brings their vehicle in to have it fixed, that's a promise.  You're not promising something to give me something in the future, the promise was already made.

  This isn't being fixed at no cost, I've already paid hundreds of dollars.

  With that said, I need this truck fixed and I can see that it will be easier to get it fixed compared to trying to get my money back. 

  If there is no issue regarding scheduling at Midas, I will drop off my truck at the Midas ********** location tomorrow afternoon prior to closing.

  
  Regards,
  
  ***************************

  
  

  Business Response

  Date: 10/04/2023

  Thanks. See you tomorrow.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the Midas at **** **********  ************, ** 46220.      On April 8, 2023, Midas serviced my car to repair all oil leaks, at a cost of $2,392.31 which included a water pump. A few months later in June, my granddaughter used my car and when she drove off I noticed new oil on my garage floor and thought this can't be new oil. I have no idea when it started leaking again because the area is covered by my car. I made an appointment with Midas to check for oil leaks and they found another leak and said it had nothing to do with their repairs. When they fixed the leaks in April, the reason was to fix all leaks, which obviously didn't happen. Because I brought the car back in August, they said it had nothing to do with the repairs they did in April, which isn't true. All oil leaks were not fixed so they missed one. I brought the car back twice to be checked and they want to charge me an additional $450.00 to fix the oil leak. Their reasoning was since it's been four months, it has to be a new leak; however, it started leaking way before four months. I may not have ever noticed it if I wasn't in the garage when my granddaughter drove off.My car is leaking oil as if nothing was ever done. It doesn't make sense to me that they are trying to charge me more money to fix it. I'm a senior citizen and they are trying to take advantage of me. I've tried to be respectful to the staff at Midas, but their reasoning is way off and it doesn't make sense. I had to open a Midas charge card to pay for this service. I need this complaint to go to Midas Corporate Headquarters for a resolution.Thank you *************************

  Business Response

  Date: 11/20/2023

  I am unaware of any more recent visits than August, when we noted oil leaking from the air conditioning compressor. Not the engine oil leaks that we repaired in April. We will happily look at the vehicle again to make sure. I am at this location regularly and would do the inspection for free. Please just give me a call during store hours. ************

  Customer Answer

  Date: 11/21/2023

  Attached is one of the bills from Midas. I went there twice to see if they would fix the leak they missed. Since then I have bought 6 quarts of oil and have to put it in myself.  Im looking at pain and suffering over this situation.  Because of their greed in trying to get more money out of me, I want a financial settlement. I dont have faith in them to correct the leaks.  Because I didnt notice the leak until my granddaughter pulled out of my garage, they think the leaks were fixed, but they missed something major.  My car has never leaked like it does now.     Thank you

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [I do not accept the response because I brought the car back twice for Midas to review and both managers were going to charge me an additional $400-600.00 to repair the oil leak.  There is no way in the world they completed the agreement of fixing all leaks and soon thereafter, my car is leaking more oil than it was before I brought it to them to be fixed.  Their excuse was a few months had passed and it had nothing to do with their work.  I have to buy oil and put it in my car constantly.  I should not be charged a dime to fix what already should be fixed.  I trusted them and they did not fix all leaks as stated on the attached bill. ]
  
  Regards,
  
  *************************
  

  Business Response

  Date: 01/10/2024

  We contacted the customer directly. We are working directly with the customer to solve this problem. Her car is in the shop today 1/10/24 for inspection and repair.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I sent my truck to this shop over an overheating issue. We put the code reader on it and told them exactly what it was reading. So they had my truck for over 2 weeks. Stating they had to change the cylinder head temperature sensor and gasket seal and exhaust manifold and also a tune up. So, I get the truck back after 2 weeks..within a day it's broke back down. They had to tow it to the shop. Then claiming one of the spark plug cylinder heads went bad. Well they give it back to me again. In this time the manager told me one thing about them fixing it, because it was something they were supposed to fix. Then **** calls me and tells me it'll be xx$$. And I'm like no, **** said y'all were fixing it because my truck didn't have the issue before. So he cusses and yells at me on the phone. Well then 5 minutes later I get another call that my trucks ready? Hmmm. Awful fast. So I go get my truck. Drive it home. Go drive about 10 min for my truck to overheat again. And of course the same light to come on on the dash that was there the first time, when I originally sent in my truck. So needless to say I'm out $2000. And my truck is just sitting in my driveway until I can get it fixed. They spliced all of my wires to my fuses going into the boot. There's tape everywhere. At the end of the day, it's probably going to be cheaper to replace my truck then fix everything they messed up. So recently **** messages me, and I respond with unless he can guarantee he'll be the only one to touch my truck, I'm not bringing it back, because I feel like **** intentionally did something to my truck. So I call him because he won't respond. And instead of talking to me he tells me that if I'm going to accuse his mechanics of anything then he doesn't want me as a customer. Well I wouldn't want a customer I completely screwed over either. And as well with him on speakerphone for others to hear he beings cussing at me. They are NOT providing customer ********************** or good work.

  Business Response

  Date: 12/15/2022

  We are working on a solution with the customer. She is scheduled back in on the 17th to repair any issues.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2022 I took my car to the Midas shop at *****************. to have a check engine light checked out. I was told by the store manager that the $99.99 diagnostic fee would be waived if I had the repairs done there. The water pump needed replacement so I authorized the work to be done there. The work was completed and I opened a Midas account to pay the $1,200 charge, expecting the $99.99 diagnostic fee to be deducted. When I returned home to look at the invoice in more detail, I discovered the fee had not been waived, as promised. The next day I went back to the store to discuss with the "manager" the situation. He spoke with the "actual manager" about the promised waiver and the store manager offered a credit for future services. I said that was not what I had been promised, and I would like the fee waived instead. The manager said that they didn't do that, and that he had given me a $50 manager's discount. A $50 discount on a $1,200 repair bill. (4%) I repeated that I wanted the fee waived. He asked me "why I was not trying to help his business" ? (I then realized it was a franchise store). He further said that "they didn't waive that fee at his store" . I asked him to bring the assistant manager, (who had told me the day before the fee would be waived), out to verify that he had told me exactly that. The manager said no. He was not going to do that. I called him a "damn *****" and asked who his supervisor or his direct superior was, knowing he had one, and he said call ***** MIDAS. I said he was a "cheat" and walked out. I have since been advised by Midas customer relations that the manager told them the "$50 manager's discount was enough and the $99.99 diagnostic fee would not be waived". Midas subsequently closed the file without anyone at Midas ever talking with me personally. I have called Midas customer relations FIVE (5) separate times and NO representative has even had the common courtesy to return my calls. The Midas complaint # is *******

  Business Response

  Date: 11/30/2022

  A note from our store manager at the Keystone location after ************** original complaint was filed with Midas:
  
  Mr. *** was here on 8/18 for a diagnostics on engine overheating,  We found the timing chain driven water pump leaking coolant. Estimate was provided to customer for $1,400 he was not happy with the amount, **** did his best, adjusted the price to fit the customers needs. Customer was happy and pleased when left.  8/19 Mr. *** returned and asked **** why he was charged the 99 diagnostic fee when **** had previously told him we could possibly discount ******** fee with repair of the vehicle. **** came to get myself *********  **** told me he had discounted this ticket a few hundred dollars already and the guy was ok with that. I went up Front to talk to the customer about it,  I couldnt really even speak to him.  He just got louder and louder and started cussing at us calling us crooks.  He looked at the people in the waiting room and informed them they should not trust us, He then went on to tell us he wished death on us and our families.  At this point given Mr. *** escalation,  I refused a refund or further discussion on the matter and instructed him to leave the property.  He pulled back up to the front of the door stopping a incoming customer warning them about us crooks. Yelled I hope you all die,  Then drove off.
  
  
  As you can see by the invoice attached, Mr. *** paid $1167.94 instead of the originally quoted $1400. We gave Mr. *** well over $200 off to fit within his budget. Some with price reduction, some with a coupon. We already attempted to explain this situation to Mr. *** and he exploded with anger, threats and vulgarity in our lobby and beyond. As said many times previously, no contact will be made with Mr. *** due to his own actions. 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2009 CC ********** and on October 17, 2022 I took my vehicle to Midas to have a thermostat housing and thermostat installed. I brought my own antifreeze to make sure that the correct antifreeze is used. As I waited in the shop for them to finish the work the worker ****** said I could put my antifreeze in the car myself. So while I was putting the antifreeze in the car I asked both ****** and the mechanic where are my old parts, but they claimed they disposed of the old parts. So after leaving the shop I noticed that my heat wasn't working. So later on I did some research and discovered that the mechanic should have burped (bleed) the coolant system to get the air out of it if not it could prevent the heat from working. I took it back to Midas the next day and I spoke to ***** (the manager) and he turned the heat all the way to the highest setting and said the heat is working fine but I tried to explain to him that the heat was going in and out. Then I mentioned that the mechanic didn't burp or bleed the coolant system. He said sometime it will bleed itself. I found out later that was not true. So when I got over to my daughter's house the heat was not working and I noticed that my car was leaking a lot of antifreeze in the same area as before. So I decided not to pay $388.17 (via easypay) for work that was not performed on my vehicle because I had the same problem I had when I took it in to them. I refused to take it back to Midas because I don't trust them with my vehicle. I want my $22.46 back from them that I paid for antifreeze that leaked out of my vehicle. Thanks

  Business Response

  Date: 10/24/2022

  We don't have a customer by this name, nor the names of the people the customer talked to at this, or any other of our locations. Based on the customers address I would assume they went to a store on the north side of ************. We don't own any of the north side stores. Please direct to the correct location.

  Business Response

  Date: 10/25/2022

  This complaint is not for any Midas stores I own.

  This complaint belongs to the **********, ** Midas.

  Please remove from my record.

   

  Thanks

   

  Business Response

  Date: 10/28/2022

  I spoke with the customer about these issues. We replaced a thermostat housing and thermostat per the customers request. No diagnostics were performed by Midas. Customer provided their own coolant. ******** returned the next day claiming no heat. We found the heat working properly at that time. Customer claims coolant is leaking and no heat currently. Both myself and the store manager have offered to inspect the vehicle to determine if we caused an issue, the part failed, or if the other shop diagnosed improperly. Customer refuses to bring vehicle back to our store or any other. Customer has refused to pay for work previously performed. Customer is requesting a refund for coolant she purchased. I explained many times that if we were at fault, we would handle any warranty or refund issues at that time. However, the repair had to actually be paid for first. The customer declined and desires no further contact.